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welcome everybody to

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uh

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this session today from the gallup

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certified strengths coach 2022 learning

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series this is our fifth

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session of the week

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first four have been fantastic great

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feedback great energy incredible

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questions um a lot of sort of learning

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provoking thoughts i've been saying all

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along i i've got five six pages now of

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just one-liners i'm just like little

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little nuggets that i'm trying to keep

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up with so uh as more of our our friends

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join us i want to go over a few sort of

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housekeeping things right chat is here

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for you to interact with each other uh

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to ask questions to engage if you have a

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question that you want us to try to

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answer in the conversation or a specific

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thing you need address um chat's going

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to be tough because there's going to be

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there's already about 500 of you in

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there uh and so as we get large numbers

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in that it's hard to keep up with the

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pace so the q and a function is your

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place to ask questions i'll be

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monitoring that throughout the whole the

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whole time today

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uh as we go through this again remember

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this is for you

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um our hope here at gallup uh in doing

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this learning series every year is that

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we can bring to you

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uh our perspective

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um some ideas some some best practices

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but also i think the things we're

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passionate about the things we care

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about in terms of how we talk about

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these topics how we learn about them how

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we

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work with clients and all the topics

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we're discussing come from your feedback

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right they come from you telling us what

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you want to learn more about the kinds

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of questions you ask us throughout the

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year so today

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i am just thrilled like this is just a

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an absolute delight to welcome back one

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of my best friends at work one of my

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role models in this whole thing uh miss

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micah librant who is going to lead us

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through a conversation on some best

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practices with group coaching and how

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you handle

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uh some of the issues that may come up

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and how do you approach a group in a

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team at a time this is something that i

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think many coaches ask us about

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um if you were to monitor our facebook

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groups and our our questions holy cow

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the number of of issues we get asked

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about around team settings group

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settings

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all the time so when we were building

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this agenda i went to mike and i said

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micah

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i need you i need your help with this

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one because we share best practices a

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lot but they get kind of stale we've

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shared the same best practices all the

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time i want you to do i want you to be

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micah and come up with something cool

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and different and

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i think she's done that so i'm really

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excited to let micah take over and as a

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special treat to all of you who are

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themed thursday aficionados over the

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years

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i'm going to take myself off camera

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i'm going to mute myself i'm going to go

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back in the background and monitor q a

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this is micah and jim for the next hour

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doing their thing together so it's gonna

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sort of be a throwback a little bit of

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homage because we don't have theme

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thursday live right now uh i'm gladly

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gonna step in the background micah the

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floor is yours let jim do whatever you

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want him to do

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thank you austin what a a glowing way to

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get to step into this role and so i'll

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tell you just a little bit about myself

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for those of you who haven't worked with

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me before

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mostly that i'm just incredibly grateful

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to be with you today um here's my top

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five and perhaps you can tell already

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why a couple things that austin said in

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his intro

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were exactly what i want to step up to

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the plate for that idea of do something

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new i'm going to pick which one of my

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top five you can see here on the screen

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that might be

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do something interesting

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and show up and be micah wow what a

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great way to set up a partner thank you

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austin and thanks for everything that

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this entire group has been doing all

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week you have been

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affecting the

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world in a very positive way and the

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drops that you have dropped into this

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pond are going to ripple for longer than

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even you know

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i come to you from western nebraska

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although i have the exact same

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background that i had for seven years as

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we were hosting theme thursday um you

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you heard maybe some um

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reflection of theme thursday let me just

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help you understand it's a fantastic

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learning tool

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we didn't retire it it's not gone away

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in fact i had a good friend of mine who

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was my neighbor in virginia beach i saw

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some virginia beach people here michelle

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this morning said hey micah how do i

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hear you talking about achiever it's

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like i lived right next to you for three

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years but here's the podcast and she

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responded with i thought theme thursday

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went away it's still there it's still a

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wonderful

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resource and a learning tool and of

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course you can also check out everything

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on the clifton strengths podcast as well

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that's a bit around my background i'm a

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senior learning consultant here at

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gallup i get paid to keep my ear to the

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ground on what's working at work and

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then snap all that together with what

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gallup is researching in a way that

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shows up typically in a classroom or in

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a coaching conversation

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so it's great to be here with you today

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um full transparency i've been focusing

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a lot on

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intentionally pressing pause in the

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midst of a problem and asking myself how

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would i what would what would be the

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next step if this were easy

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and what would be the next step if this

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were fun

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and i had fully prepared an entire

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one-way keynote for you

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because i fell into the trap that many

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of us fall into of thinking that there

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was a right way to do what you're asked

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to do

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um and then as i was driving to the

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airport earlier this week i thought nope

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easy and fun i'm gonna call jim

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so

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um thankfully i we get to do this i will

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carry most of the weight of our

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conversation today

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but my very best friend in work and life

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is here to make this conversational

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so jim thanks for being here on a

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thursday mark it's always great always

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great to be with you and looking forward

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to the topic today awesome just for

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those of you who are joining if you

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would like to

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listen to the audio only it's going to

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be a really great audio experience there

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are a few slides you can see right now a

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title slide it's just my name in the

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title of the

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session strategic positivity woo

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communication ideation is how i come to

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you um but i have a total

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of about 10 slides um and i have you for

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40 minutes so you're not gonna miss much

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if you want to just plug in some

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headphones or heck play this out loud

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and walk around while you listen get

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outside get some movement

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i have a friend listening right now

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who's currently making bracelets as they

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listen just to keep their brain engaged

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and their tactile movement happening i

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promise that i will

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describe for you what's on the slide so

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you won't you won't miss that phyllis is

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knitting it's fantastic

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um jim should we jump in yeah micah what

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are we talking about today friend we're

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talking about conflict when austin

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introduced me he didn't just say micah

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is amazing he also said we handed micah

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a really hard topic

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and i think i i think today really will

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challenge us um it will challenge us to

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be incredibly real

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and acknowledge that there's a lot of

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challenges as coaches that we've been

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facing that we haven't before

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so for those of you who maybe cringe at

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the word conflict you can also call it

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friction and and that may help us

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remember that conflict in and of itself

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is not good or bad it's how you react to

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it

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and with great coaching

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friction

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can create better realities and isn't

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that our job as coaches

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to stay

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tethered to that belief that tomorrow

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can be better than what we're

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experiencing today

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and offer inspiration offer challenge

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offer acknowledgement of the friction in

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order to elevate our clients experience

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so we got kind of a structure we're

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going to do for this how are we going to

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go about this

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great so i've invited you jim um to

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to join me mostly just to have fun and

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be my friend but also i have two other

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asks of you um please keep me grounded

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if i get too philosophical

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or too much into the frameworks that

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i've cooked up because

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i'm excited about them they're new i

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have communication and ideation if i get

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a little too what if if you could um

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join me by asking those

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the yeah right questions um or even

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maybe share some micro stories of your

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own experience you're in addition to

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being a consummate professional and my

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best friend you're also a manager and

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have been really successful in that role

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in the past so i'd love it if you'd kind

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of ground me on that one um and if you

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could also help me monitor this

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incredible chat and think on your feet

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like you always do um i want to make

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sure that we're involving the community

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who's here today

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how's that sound yeah it sounds great

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i'll be watching chat we can't cover a

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lot of it you can use the q a for this

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in particular but

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uh micah let's take a second let's dive

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in and get right on this thank you so a

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couple

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um guard rails that are important

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especially virtually that we have to

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create on our own that maybe when we

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were in person were created for us that

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i'd like us all to adhere to today

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whatever is discussed whether it's from

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me jim austin or anyone in the chat um

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i'd like us i want to propose these

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three agreements first is that we assume

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positive intent

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that we realize that we're all here for

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a good reason and some of us might need

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to say some things out loud before we

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totally believe them this is a safe

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space to do that and please assume

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positive intent from the colleagues that

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are here with us in the chat um in every

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way possible communicate that you

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respect the questions the sharing

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and respond with curiosity

282
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i got to be in a really meaningful

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learning space earlier this week and

284
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they were selling t-shirts that said

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radically curious

286
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so before jumping to conclusions or

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ascribing any like personal judgment

288
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towards something that maybe

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triggers something in you good or bad

290
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see if we can indeed respond with

291
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curiosity

292
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so let's do this i got a little bit

293
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distracted by phyllis in the chat who

294
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used a word that triggers me in a

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positive way you know what it's going to

296
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be don't you jim i do i do but say it

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there's a peloton group there you go

298
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i think they've been hashtagging clifton

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strengths right you can follow me um you

300
00:10:19,040 --> 00:10:21,360
got this mama and i i ride with the

301
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queen

302
00:10:22,800 --> 00:10:24,959
anyway here we are strength space teams

303
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that's why we're here uh and here's

304
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gallup's definition of strengths-based

305
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teams you've probably seen this before

306
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but i want to um drag your attention and

307
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really spotlight a few of these words

308
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one is the word imperfect

309
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this might as well say humans instead of

310
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contributors

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because as long as humans are on teams

312
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coaches are going to have a job

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we've got

314
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this also the acknowledgment that we

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need each other so that's going to be

316
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part of the representation and the

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assumption that we move through when

318
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we're talking about how to coach teams

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through conflict

320
00:11:01,760 --> 00:11:04,880
maybe it is worth that check-in of how

321
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much do we need each other

322
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and when we're working with

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strengths-based teams we work with that

324
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assumption that

325
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solving our ways of working together

326
00:11:14,399 --> 00:11:16,880
is going to get us somewhere maybe that

327
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somewhere is

328
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improving our own well-being or

329
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improving our own engagement maybe it's

330
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also

331
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getting the stuff done that we have to

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get done

333
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so it's important that we when we're

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coaching we don't skip the pre-show

335
00:11:30,959 --> 00:11:34,560
uh jim when everything changed overnight

336
00:11:34,560 --> 00:11:36,399
about two years ago

337
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do you i remember a conversation with

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00:11:38,320 --> 00:11:40,079
you when we said how do we create a

339
00:11:40,079 --> 00:11:42,640
great virtual environment for even our

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00:11:42,640 --> 00:11:44,240
own colleagues and there were three

341
00:11:44,240 --> 00:11:46,720
things that you and i knew right away

342
00:11:46,720 --> 00:11:47,760
it was

343
00:11:47,760 --> 00:11:50,320
i i think i said camera on mute off and

344
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then you added the third one you

345
00:11:51,519 --> 00:11:54,079
remember what it was uh remind me just

346
00:11:54,079 --> 00:11:55,200
because i want to make sure i get it

347
00:11:55,200 --> 00:11:56,800
normally i give jim a script this is

348
00:11:56,800 --> 00:11:59,040
totally off script here i said never

349
00:11:59,040 --> 00:12:00,399
skip the pre-show and it was something i

350
00:12:00,399 --> 00:12:02,720
learned from jim in in the podcasting

351
00:12:02,720 --> 00:12:04,079
world how do you build a community

352
00:12:04,079 --> 00:12:06,480
without being there with them physically

353
00:12:06,480 --> 00:12:09,200
well you realize that as a coach

354
00:12:09,200 --> 00:12:10,959
you're never on or off you're just

355
00:12:10,959 --> 00:12:12,320
always there

356
00:12:12,320 --> 00:12:15,600
you are their coach a hundred percent um

357
00:12:15,600 --> 00:12:18,800
and so as you're coaching a team

358
00:12:18,800 --> 00:12:20,800
we've always said go in and you coach

359
00:12:20,800 --> 00:12:22,480
the manager first

360
00:12:22,480 --> 00:12:24,320
um when you're thinking about especially

361
00:12:24,320 --> 00:12:26,399
helping a team through conflict maybe

362
00:12:26,399 --> 00:12:28,880
that coaching the manager

363
00:12:28,880 --> 00:12:30,880
is in addition to

364
00:12:30,880 --> 00:12:32,800
discovery and i think about discovery

365
00:12:32,800 --> 00:12:35,279
like they talk about it in legal dramas

366
00:12:35,279 --> 00:12:36,959
um you really do have to know what

367
00:12:36,959 --> 00:12:38,399
you're walking into and what we're

368
00:12:38,399 --> 00:12:40,320
expecting on the other side

369
00:12:40,320 --> 00:12:41,120
how

370
00:12:41,120 --> 00:12:41,920
um

371
00:12:41,920 --> 00:12:44,160
how are people currently feeling valued

372
00:12:44,160 --> 00:12:46,079
for their contribution what are people's

373
00:12:46,079 --> 00:12:48,160
contributions

374
00:12:48,160 --> 00:12:50,720
how much does this team really need each

375
00:12:50,720 --> 00:12:52,959
other what's going on

376
00:12:52,959 --> 00:12:54,800
what is the

377
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the current state of their awareness

378
00:12:56,000 --> 00:12:57,440
around their own strengths and around

379
00:12:57,440 --> 00:12:59,680
each other's uh but i mentioned earlier

380
00:12:59,680 --> 00:13:01,600
that as long as teams are made of people

381
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there's going to be conflict as we dive

382
00:13:03,920 --> 00:13:04,720
into

383
00:13:04,720 --> 00:13:06,800
our conversation today you'll probably

384
00:13:06,800 --> 00:13:08,720
realize what i did as i was taking notes

385
00:13:08,720 --> 00:13:11,519
about this which is most of the conflict

386
00:13:11,519 --> 00:13:13,839
or friction that we come up with can be

387
00:13:13,839 --> 00:13:16,560
described by difference

388
00:13:16,560 --> 00:13:17,519
and

389
00:13:17,519 --> 00:13:19,440
there's probably no

390
00:13:19,440 --> 00:13:20,639
this isn't science was going to sound

391
00:13:20,639 --> 00:13:22,560
like it so disclaimer

392
00:13:22,560 --> 00:13:24,240
there's probably no species on the

393
00:13:24,240 --> 00:13:26,880
planet that within that single species

394
00:13:26,880 --> 00:13:30,639
has more difference than humans

395
00:13:30,639 --> 00:13:32,240
most dogs at the end of the day are

396
00:13:32,240 --> 00:13:33,680
still dogs

397
00:13:33,680 --> 00:13:36,160
we are super varied and that's part of

398
00:13:36,160 --> 00:13:38,240
what's so beautiful about the the

399
00:13:38,240 --> 00:13:40,320
strengths tool is our difference

400
00:13:40,320 --> 00:13:42,320
so again it's how much do we need each

401
00:13:42,320 --> 00:13:43,680
other where are differences that we

402
00:13:43,680 --> 00:13:46,000
already know of and what does excellence

403
00:13:46,000 --> 00:13:47,760
look like as we're addressing this um

404
00:13:47,760 --> 00:13:49,760
the situation hey mike i want to clear

405
00:13:49,760 --> 00:13:51,279
something up in the chat room so some

406
00:13:51,279 --> 00:13:52,800
folks have not

407
00:13:52,800 --> 00:13:54,639
been able to join us for what we call

408
00:13:54,639 --> 00:13:56,320
the pre-show and

409
00:13:56,320 --> 00:13:58,240
and so that reference may not land with

410
00:13:58,240 --> 00:14:00,000
them let me explain that really quick so

411
00:14:00,000 --> 00:14:02,320
when we would do theme thursdays live we

412
00:14:02,320 --> 00:14:04,480
would have this time of pre-mid and post

413
00:14:04,480 --> 00:14:06,639
shows in between the recordings and

414
00:14:06,639 --> 00:14:09,199
oftentimes the real

415
00:14:09,199 --> 00:14:10,880
kind of the real conversations right

416
00:14:10,880 --> 00:14:12,079
would start

417
00:14:12,079 --> 00:14:15,360
and end during the non-recorded portions

418
00:14:15,360 --> 00:14:17,199
of what we were doing they were the

419
00:14:17,199 --> 00:14:20,000
genuine and authentic moments in that

420
00:14:20,000 --> 00:14:22,480
and so by not skipping this pre-show is

421
00:14:22,480 --> 00:14:24,399
this idea of we even though we were

422
00:14:24,399 --> 00:14:26,160
going to be on camera i think we still

423
00:14:26,160 --> 00:14:28,160
needed to be genuine and authentic in

424
00:14:28,160 --> 00:14:29,519
all the things that we did right it was

425
00:14:29,519 --> 00:14:32,000
the real moments that mattered right in

426
00:14:32,000 --> 00:14:35,199
there yes and it was it's also what it's

427
00:14:35,199 --> 00:14:36,079
not

428
00:14:36,079 --> 00:14:37,600
is you know we talk about it in the

429
00:14:37,600 --> 00:14:39,279
podcast sense and then i'll i'll get

430
00:14:39,279 --> 00:14:40,560
real clear about what we mean for

431
00:14:40,560 --> 00:14:42,959
coaches um what it's not

432
00:14:42,959 --> 00:14:45,120
is saying thanks for joining hang out

433
00:14:45,120 --> 00:14:47,040
we're going to get started in a bit

434
00:14:47,040 --> 00:14:48,240
and then when the

435
00:14:48,240 --> 00:14:51,279
clock tells you to saying okay now we're

436
00:14:51,279 --> 00:14:54,000
going to be started what it is

437
00:14:54,000 --> 00:14:55,440
as a coach

438
00:14:55,440 --> 00:14:57,279
is realizing the minute you pick up that

439
00:14:57,279 --> 00:14:59,760
phone for somebody who says help i need

440
00:14:59,760 --> 00:15:01,519
some strengths advice

441
00:15:01,519 --> 00:15:04,000
you're showing up real in that moment

442
00:15:04,000 --> 00:15:06,079
and that authenticity is going to to

443
00:15:06,079 --> 00:15:08,240
filter through so it means do your

444
00:15:08,240 --> 00:15:10,959
homework in the nicest way show up and

445
00:15:10,959 --> 00:15:13,440
realizing that part of your coaching

446
00:15:13,440 --> 00:15:15,600
experience part of the value that you

447
00:15:15,600 --> 00:15:16,959
are bringing to

448
00:15:16,959 --> 00:15:19,199
positive change for a team

449
00:15:19,199 --> 00:15:22,480
is the conversation that you have before

450
00:15:22,480 --> 00:15:24,880
the team conversation and the follow-up

451
00:15:24,880 --> 00:15:27,519
that you have afterwards

452
00:15:27,519 --> 00:15:29,360
micah can we set the groundwork for some

453
00:15:29,360 --> 00:15:31,440
of these ideas of conflict i'm seeing in

454
00:15:31,440 --> 00:15:33,199
the chat right now

455
00:15:33,199 --> 00:15:35,440
some like it's already starting to

456
00:15:35,440 --> 00:15:36,880
separate a little bit and i know you've

457
00:15:36,880 --> 00:15:38,639
got kind of a framework in which we

458
00:15:38,639 --> 00:15:40,639
think about this can you walk us through

459
00:15:40,639 --> 00:15:43,040
that part alicia i see your question is

460
00:15:43,040 --> 00:15:44,639
micah defining friction as difference no

461
00:15:44,639 --> 00:15:46,880
no um what i'm saying is a lot of the

462
00:15:46,880 --> 00:15:48,560
convicts so today we're gonna talk

463
00:15:48,560 --> 00:15:49,360
through

464
00:15:49,360 --> 00:15:52,839
um basically five different popular

465
00:15:52,839 --> 00:15:56,079
conflicts problems reasons teams might

466
00:15:56,079 --> 00:15:57,759
not be getting along

467
00:15:57,759 --> 00:16:01,600
and my note about difference is that

468
00:16:01,600 --> 00:16:04,160
difference gone unvoiced

469
00:16:04,160 --> 00:16:06,079
can lead to a difference of expectations

470
00:16:06,079 --> 00:16:08,160
that can lead to conflict there also

471
00:16:08,160 --> 00:16:09,519
might be other reasons that there's

472
00:16:09,519 --> 00:16:11,720
conflict but what i found as a

473
00:16:11,720 --> 00:16:14,480
commonality across many of the conflicts

474
00:16:14,480 --> 00:16:16,959
that i deal with with teams or many of

475
00:16:16,959 --> 00:16:18,720
the reasons that you know colleagues are

476
00:16:18,720 --> 00:16:21,040
brought in with teams or many of the

477
00:16:21,040 --> 00:16:23,759
reasons i don't like people which is

478
00:16:23,759 --> 00:16:25,920
very rare i can't i can't think of any

479
00:16:25,920 --> 00:16:27,360
human i've met that i actually don't

480
00:16:27,360 --> 00:16:29,120
like but think about reasons that

481
00:16:29,120 --> 00:16:30,959
conflict arises at the heart of them

482
00:16:30,959 --> 00:16:33,120
very often is different difference that

483
00:16:33,120 --> 00:16:34,839
that goes unnoticed and valued or

484
00:16:34,839 --> 00:16:37,120
unrecognized um thank you for asking

485
00:16:37,120 --> 00:16:39,759
that and clarifying as you can see jim

486
00:16:39,759 --> 00:16:42,000
and i really do love uh playing off of

487
00:16:42,000 --> 00:16:44,000
what you need in the moment uh so please

488
00:16:44,000 --> 00:16:45,680
feel free to type whatever you're

489
00:16:45,680 --> 00:16:48,000
thinking in the chat and if i can

490
00:16:48,000 --> 00:16:50,880
clarify it i certainly will if we skip

491
00:16:50,880 --> 00:16:53,120
over it type it in the q a and austin

492
00:16:53,120 --> 00:16:54,800
will handle it because chances are it

493
00:16:54,800 --> 00:16:56,160
was a really hard question that i didn't

494
00:16:56,160 --> 00:16:58,880
know the answer to

495
00:16:58,880 --> 00:17:01,360
so we're going to talk about

496
00:17:01,360 --> 00:17:03,199
five things today we're going to attack

497
00:17:03,199 --> 00:17:04,559
and we're going to use frameworks that

498
00:17:04,559 --> 00:17:06,240
you already know

499
00:17:06,240 --> 00:17:07,839
that perhaps will just give you a

500
00:17:07,839 --> 00:17:09,919
different take on being able to recall

501
00:17:09,919 --> 00:17:12,079
these frameworks in the moment while

502
00:17:12,079 --> 00:17:13,760
coaching a team

503
00:17:13,760 --> 00:17:15,679
as i've been developing these ideas i've

504
00:17:15,679 --> 00:17:18,640
noticed myself recall these frameworks

505
00:17:18,640 --> 00:17:22,640
in the session in a team session um and

506
00:17:22,640 --> 00:17:24,319
i've been able to use them sorted to get

507
00:17:24,319 --> 00:17:26,640
a foothold as you're as you're climbing

508
00:17:26,640 --> 00:17:28,079
the mountain i'm not going to give you

509
00:17:28,079 --> 00:17:30,480
the answers to how to resolve conflict

510
00:17:30,480 --> 00:17:32,559
i'm not going to give you a prescription

511
00:17:32,559 --> 00:17:34,880
for which strength needs something what

512
00:17:34,880 --> 00:17:36,799
what exactly it needs in order to feel

513
00:17:36,799 --> 00:17:39,360
like they're in this utopia state but i

514
00:17:39,360 --> 00:17:40,960
am hopefully going to give you a way to

515
00:17:40,960 --> 00:17:42,640
conceptualize

516
00:17:42,640 --> 00:17:46,000
friction conflict disagreement

517
00:17:46,000 --> 00:17:48,799
so that you can feel confident

518
00:17:48,799 --> 00:17:50,880
sitting with it and holding the space

519
00:17:50,880 --> 00:17:53,200
for it and really guiding a team through

520
00:17:53,200 --> 00:17:55,440
it couple assumptions this should not be

521
00:17:55,440 --> 00:17:57,760
a 101 learning session for you there's a

522
00:17:57,760 --> 00:17:59,520
reason that this is for certified

523
00:17:59,520 --> 00:18:01,919
coaches you really do need to understand

524
00:18:01,919 --> 00:18:03,520
live and breathe our five guiding

525
00:18:03,520 --> 00:18:07,039
principles um and the the assumption is

526
00:18:07,039 --> 00:18:08,960
also that you would be working with an

527
00:18:08,960 --> 00:18:11,120
intact team so again that's part of the

528
00:18:11,120 --> 00:18:13,120
pre-show of doing your homework and

529
00:18:13,120 --> 00:18:14,400
checking out

530
00:18:14,400 --> 00:18:15,840
what is the state of this team how

531
00:18:15,840 --> 00:18:17,840
important is it that we work together

532
00:18:17,840 --> 00:18:19,520
this has been way too much preamble for

533
00:18:19,520 --> 00:18:21,760
the good stuff that we have coming up so

534
00:18:21,760 --> 00:18:24,080
let's start with something i call

535
00:18:24,080 --> 00:18:28,240
conflict zero or phase zero

536
00:18:28,240 --> 00:18:31,039
and i call it that because it's probably

537
00:18:31,039 --> 00:18:34,000
the piece that you graduated your

538
00:18:34,000 --> 00:18:35,120
certified

539
00:18:35,120 --> 00:18:37,760
course thinking about that if you're not

540
00:18:37,760 --> 00:18:40,240
careful you could explain it away on

541
00:18:40,240 --> 00:18:44,320
paper and that's the idea of strengths

542
00:18:44,320 --> 00:18:46,559
that come from different places

543
00:18:46,559 --> 00:18:49,360
and by their very nature

544
00:18:49,360 --> 00:18:50,559
may not

545
00:18:50,559 --> 00:18:52,320
work together if they're coming from two

546
00:18:52,320 --> 00:18:55,120
different people so let's try that

547
00:18:55,120 --> 00:18:56,960
this of course we're assuming positive

548
00:18:56,960 --> 00:18:58,559
intent we're assuming we can get through

549
00:18:58,559 --> 00:19:01,200
this we know that we

550
00:19:01,200 --> 00:19:03,440
really value each each contributor's

551
00:19:03,440 --> 00:19:06,000
contribution here but in the chat i'm

552
00:19:06,000 --> 00:19:08,000
going to give you maybe three different

553
00:19:08,000 --> 00:19:10,400
pairs of strengths and i'd like you to

554
00:19:10,400 --> 00:19:12,160
tell me test your strength knowledge

555
00:19:12,160 --> 00:19:16,080
here why two different people or groups

556
00:19:16,080 --> 00:19:19,360
of people with each of these pairs

557
00:19:19,360 --> 00:19:21,919
might experience friction

558
00:19:21,919 --> 00:19:23,679
the first one is

559
00:19:23,679 --> 00:19:26,799
strategic and restorative

560
00:19:26,799 --> 00:19:28,880
let's say you've got two people on on a

561
00:19:28,880 --> 00:19:30,720
team they do need to work together we've

562
00:19:30,720 --> 00:19:32,400
done all our homework on there

563
00:19:32,400 --> 00:19:34,480
and now one of them is leading with

564
00:19:34,480 --> 00:19:36,320
strategic and the other is leading with

565
00:19:36,320 --> 00:19:38,080
restorative

566
00:19:38,080 --> 00:19:41,360
what could lead just on a strengths uh

567
00:19:41,360 --> 00:19:43,440
location how might they have some

568
00:19:43,440 --> 00:19:45,520
friction

569
00:19:45,520 --> 00:19:47,200
and you want them to put that in check

570
00:19:47,200 --> 00:19:49,039
go ahead and put it in the chat yeah not

571
00:19:49,039 --> 00:19:50,720
in the q a we're not watching that one

572
00:19:50,720 --> 00:19:52,400
respond in the chat so all your really

573
00:19:52,400 --> 00:19:54,880
smart friends can see how smart you are

574
00:19:54,880 --> 00:19:57,360
well let let me ramble a little bit mike

575
00:19:57,360 --> 00:19:59,200
as folks for putting things in the chat

576
00:19:59,200 --> 00:20:01,440
how's that sound i know you you have

577
00:20:01,440 --> 00:20:03,440
strategic number one and i i think

578
00:20:03,440 --> 00:20:04,640
sometimes

579
00:20:04,640 --> 00:20:06,960
we would spend a lot of times

580
00:20:06,960 --> 00:20:09,760
talking about the right things to do

581
00:20:09,760 --> 00:20:12,320
but it took us a while maybe to get to

582
00:20:12,320 --> 00:20:13,919
the decision where

583
00:20:13,919 --> 00:20:16,240
restorative may want to approach that

584
00:20:16,240 --> 00:20:19,039
from a scenario of getting that fixed

585
00:20:19,039 --> 00:20:21,600
and fixed now other themes play into

586
00:20:21,600 --> 00:20:25,120
that um uh in the chat we got fred says

587
00:20:25,120 --> 00:20:26,799
one's looking back and one's looking

588
00:20:26,799 --> 00:20:29,679
forward megan says one focused oh these

589
00:20:29,679 --> 00:20:32,000
are going fast

590
00:20:32,000 --> 00:20:33,200
this is not

591
00:20:33,200 --> 00:20:35,679
this is not like um this is interesting

592
00:20:35,679 --> 00:20:37,679
ricardo has him in his top 10 but

593
00:20:37,679 --> 00:20:40,240
somebody earlier said that's 1 in 34 for

594
00:20:40,240 --> 00:20:40,960
me

595
00:20:40,960 --> 00:20:42,480
good reminder that there are no

596
00:20:42,480 --> 00:20:45,840
opposites on themes right but there are

597
00:20:45,840 --> 00:20:47,120
for people

598
00:20:47,120 --> 00:20:49,120
if you have something number one the

599
00:20:49,120 --> 00:20:51,039
opposite for you is gonna feel like what

600
00:20:51,039 --> 00:20:54,960
you have at number 34. um but inherently

601
00:20:54,960 --> 00:20:57,120
strategic is not the opposite of of

602
00:20:57,120 --> 00:20:59,520
restorative i just want to acknowledge

603
00:20:59,520 --> 00:21:02,159
what a lot of you have said here and a

604
00:21:02,159 --> 00:21:03,760
lot of there's no right answer here

605
00:21:03,760 --> 00:21:05,919
there's not research behind

606
00:21:05,919 --> 00:21:06,960
the

607
00:21:06,960 --> 00:21:09,760
the potential conflict between all 34.

608
00:21:09,760 --> 00:21:11,600
um however i love where your head's at

609
00:21:11,600 --> 00:21:13,120
because you're thinking about what that

610
00:21:13,120 --> 00:21:15,760
could be just when strengths show up as

611
00:21:15,760 --> 00:21:17,919
friction instead of function

612
00:21:17,919 --> 00:21:19,760
strategic might

613
00:21:19,760 --> 00:21:22,080
look around a problem and say we don't

614
00:21:22,080 --> 00:21:23,919
have to fix this i can discard it it

615
00:21:23,919 --> 00:21:25,039
didn't matter

616
00:21:25,039 --> 00:21:27,120
restorative might say

617
00:21:27,120 --> 00:21:29,360
i love sitting with this and really

618
00:21:29,360 --> 00:21:31,520
making sure that we restore it or get it

619
00:21:31,520 --> 00:21:33,280
right before we move on

620
00:21:33,280 --> 00:21:34,799
so that could be one reason there could

621
00:21:34,799 --> 00:21:38,320
be 17 other reasons and i throw out 17

622
00:21:38,320 --> 00:21:39,919
loosely it's the number i use when i

623
00:21:39,919 --> 00:21:41,840
mean a lot

624
00:21:41,840 --> 00:21:43,360
so lots of other things that you said

625
00:21:43,360 --> 00:21:45,039
here absolutely could be it i like that

626
00:21:45,039 --> 00:21:47,200
you're seeing the framework of really

627
00:21:47,200 --> 00:21:49,520
that phase zero conflict is

628
00:21:49,520 --> 00:21:51,120
strengths that are showing up as

629
00:21:51,120 --> 00:21:52,799
friction instead of function let's try

630
00:21:52,799 --> 00:21:54,640
one more i think i said three but we'll

631
00:21:54,640 --> 00:21:58,799
try one um how about

632
00:21:58,799 --> 00:22:00,960
maximizer

633
00:22:00,960 --> 00:22:04,000
and achiever

634
00:22:04,880 --> 00:22:06,480
go ahead and type into the chat or if

635
00:22:06,480 --> 00:22:07,679
you're walking i know several of you are

636
00:22:07,679 --> 00:22:09,200
on the treadmill right now think about

637
00:22:09,200 --> 00:22:10,880
it

638
00:22:10,880 --> 00:22:11,919
tell your neighbor on the other

639
00:22:11,919 --> 00:22:14,080
treadmill and later maybe they'll need

640
00:22:14,080 --> 00:22:16,880
you to coach them i i actually like

641
00:22:16,880 --> 00:22:19,360
i like those two together i like all of

642
00:22:19,360 --> 00:22:23,360
these together i really like those

643
00:22:23,360 --> 00:22:26,080
they might when gone unchecked just lead

644
00:22:26,080 --> 00:22:29,200
to some misguided friction

645
00:22:29,200 --> 00:22:30,799
look at all these great answers yeah

646
00:22:30,799 --> 00:22:33,600
maximizer says um it's never done it

647
00:22:33,600 --> 00:22:36,880
could always be better an achiever says

648
00:22:36,880 --> 00:22:40,320
it's not real unless it's done

649
00:22:40,320 --> 00:22:42,400
so maybe it's the pace that we want

650
00:22:42,400 --> 00:22:44,480
maybe it's where we want to focus jim

651
00:22:44,480 --> 00:22:46,080
what are you thinking in my case it

652
00:22:46,080 --> 00:22:48,480
might be done versus more done like i

653
00:22:48,480 --> 00:22:50,720
you know i'd like to do but i also like

654
00:22:50,720 --> 00:22:52,960
to do a lot so

655
00:22:52,960 --> 00:22:55,679
it may be that creating tension right in

656
00:22:55,679 --> 00:22:58,240
that scenario of i thought we got that

657
00:22:58,240 --> 00:23:00,480
done the maximizer says

658
00:23:00,480 --> 00:23:02,720
but we could do it we could do more

659
00:23:02,720 --> 00:23:04,159
i think you know better what better

660
00:23:04,159 --> 00:23:07,039
would fit i like more but uh yeah so

661
00:23:07,039 --> 00:23:08,640
that yeah i love that you're describing

662
00:23:08,640 --> 00:23:10,080
just the like where do we land what is

663
00:23:10,080 --> 00:23:11,360
what is the most important problem that

664
00:23:11,360 --> 00:23:13,280
we're solving right here right right i

665
00:23:13,280 --> 00:23:15,520
can i tell you i fretted over even doing

666
00:23:15,520 --> 00:23:18,240
this activity because part of me thought

667
00:23:18,240 --> 00:23:20,159
it was so counter

668
00:23:20,159 --> 00:23:22,640
uh philosophy of strengths that oh we

669
00:23:22,640 --> 00:23:25,120
shouldn't let coaches go there um and

670
00:23:25,120 --> 00:23:26,640
then i reminded myself that we are

671
00:23:26,640 --> 00:23:29,039
talking about energy we are talking

672
00:23:29,039 --> 00:23:32,159
about how we as coaches can do the yeah

673
00:23:32,159 --> 00:23:36,480
right and realign and adjust that energy

674
00:23:36,480 --> 00:23:38,640
and if energy is not in a space where

675
00:23:38,640 --> 00:23:40,960
you're aware of why there's a difference

676
00:23:40,960 --> 00:23:43,600
that can explode right but if you can

677
00:23:43,600 --> 00:23:45,279
align that energy and acknowledge that

678
00:23:45,279 --> 00:23:47,440
it's real and acknowledge that yeah this

679
00:23:47,440 --> 00:23:50,080
isn't always awesome

680
00:23:50,080 --> 00:23:52,240
that's what it takes uh i heard a

681
00:23:52,240 --> 00:23:54,880
podcast yesterday that said change is

682
00:23:54,880 --> 00:23:57,679
always preceded by awareness

683
00:23:57,679 --> 00:23:59,679
so we are doing this in a safe space

684
00:23:59,679 --> 00:24:01,919
where we are with a bunch of people who

685
00:24:01,919 --> 00:24:03,360
already understand the intention of

686
00:24:03,360 --> 00:24:05,279
strengths and now we can get super real

687
00:24:05,279 --> 00:24:07,279
about what actually may happen

688
00:24:07,279 --> 00:24:09,679
so that's that's conflict zero i named

689
00:24:09,679 --> 00:24:11,279
that you don't have to call it that but

690
00:24:11,279 --> 00:24:13,919
it is remembering that sometimes

691
00:24:13,919 --> 00:24:15,360
strengths are just gonna help you start

692
00:24:15,360 --> 00:24:17,760
that conversation of awareness

693
00:24:17,760 --> 00:24:19,440
again if they're if they start with

694
00:24:19,440 --> 00:24:20,880
friction we also have to believe that

695
00:24:20,880 --> 00:24:23,360
they can get to function

696
00:24:23,360 --> 00:24:25,360
uh by by talking about that and again

697
00:24:25,360 --> 00:24:26,720
that's another reason you really want to

698
00:24:26,720 --> 00:24:29,200
set those those safeguard rails around

699
00:24:29,200 --> 00:24:30,720
where are we going and what does what

700
00:24:30,720 --> 00:24:32,559
does great look like

701
00:24:32,559 --> 00:24:34,080
um the next thing i want to show you

702
00:24:34,080 --> 00:24:35,919
this might be the only visual you

703
00:24:35,919 --> 00:24:37,520
actually need

704
00:24:37,520 --> 00:24:38,880
so for those of you on the treadmill i'm

705
00:24:38,880 --> 00:24:40,960
going to describe it to you

706
00:24:40,960 --> 00:24:43,440
if you think about what you know

707
00:24:43,440 --> 00:24:46,640
about working with a team i'd like you

708
00:24:46,640 --> 00:24:48,320
to in your brain

709
00:24:48,320 --> 00:24:50,960
think about a specific

710
00:24:50,960 --> 00:24:53,200
rub or friction or conflict or

711
00:24:53,200 --> 00:24:54,720
disagreement

712
00:24:54,720 --> 00:24:57,760
or not great thing

713
00:24:57,760 --> 00:24:59,600
now i'm putting judgment on the conflict

714
00:24:59,600 --> 00:25:01,039
think about a reason that a team might

715
00:25:01,039 --> 00:25:02,720
not be functioning the way you want them

716
00:25:02,720 --> 00:25:04,799
to

717
00:25:04,799 --> 00:25:06,400
now if you're listening i'm going to

718
00:25:06,400 --> 00:25:07,600
describe you exactly what i have on the

719
00:25:07,600 --> 00:25:09,600
screen it's a four box

720
00:25:09,600 --> 00:25:11,919
and along the vertical axis is the word

721
00:25:11,919 --> 00:25:13,520
awareness

722
00:25:13,520 --> 00:25:15,600
along the horizontal axis is the word

723
00:25:15,600 --> 00:25:17,520
resolution

724
00:25:17,520 --> 00:25:20,640
i am willing to bet that most reasons

725
00:25:20,640 --> 00:25:22,480
for conflict among a team can fit into

726
00:25:22,480 --> 00:25:25,120
one one of these four boxes so the top

727
00:25:25,120 --> 00:25:26,720
right is

728
00:25:26,720 --> 00:25:29,679
expectations that are voiced

729
00:25:29,679 --> 00:25:32,400
and met

730
00:25:32,640 --> 00:25:34,400
in the i mean that's awesome right

731
00:25:34,400 --> 00:25:36,000
that's that's where we want to be that

732
00:25:36,000 --> 00:25:38,480
is our goal as coaches is getting teams

733
00:25:38,480 --> 00:25:41,360
to tell each other here's what i need

734
00:25:41,360 --> 00:25:44,720
and then follow up on what that need is

735
00:25:44,720 --> 00:25:46,000
below that

736
00:25:46,000 --> 00:25:46,960
um

737
00:25:46,960 --> 00:25:50,240
or the the bottom right i am really bad

738
00:25:50,240 --> 00:25:52,000
at my right from my left i did a group

739
00:25:52,000 --> 00:25:54,000
yoga class this week that was horribly

740
00:25:54,000 --> 00:25:56,559
embarrassing i'm here for you

741
00:25:56,559 --> 00:25:58,159
just disclaimer

742
00:25:58,159 --> 00:26:01,039
bottom right um needs that are unvoiced

743
00:26:01,039 --> 00:26:02,080
but met

744
00:26:02,080 --> 00:26:02,960
so

745
00:26:02,960 --> 00:26:04,559
maybe this is you know somebody that you

746
00:26:04,559 --> 00:26:06,000
just jive with you're not quite sure why

747
00:26:06,000 --> 00:26:07,919
but it works so you keep going

748
00:26:07,919 --> 00:26:10,480
now the left column

749
00:26:10,480 --> 00:26:12,880
is why the world needs coaches just like

750
00:26:12,880 --> 00:26:14,320
doctors spend most of their time with

751
00:26:14,320 --> 00:26:16,880
unhealthy people chances are this is

752
00:26:16,880 --> 00:26:18,159
where you get to spend a lot of your

753
00:26:18,159 --> 00:26:19,600
time as a coach

754
00:26:19,600 --> 00:26:22,400
at the top on the left is needs that are

755
00:26:22,400 --> 00:26:24,960
voiced but are unmet

756
00:26:24,960 --> 00:26:27,279
and at the bottom is needs that have not

757
00:26:27,279 --> 00:26:28,799
yet been voiced

758
00:26:28,799 --> 00:26:30,960
and are not met

759
00:26:30,960 --> 00:26:32,799
kara says it's like johari's window but

760
00:26:32,799 --> 00:26:34,400
different i never quite understood

761
00:26:34,400 --> 00:26:36,159
johari dean jones does a great video on

762
00:26:36,159 --> 00:26:38,960
it um but here's another way that you

763
00:26:38,960 --> 00:26:40,720
could take a look at this is let's give

764
00:26:40,720 --> 00:26:42,000
it some words

765
00:26:42,000 --> 00:26:44,240
so unvoiced and net or bottom right

766
00:26:44,240 --> 00:26:46,240
that's what we just call chemistry

767
00:26:46,240 --> 00:26:47,120
or

768
00:26:47,120 --> 00:26:48,960
accidentally awesome

769
00:26:48,960 --> 00:26:51,520
it's great if you can find it um but

770
00:26:51,520 --> 00:26:53,279
that's just about hey i never even told

771
00:26:53,279 --> 00:26:55,840
you what i needed and you read my mind

772
00:26:55,840 --> 00:26:58,320
um probably also all too often what we

773
00:26:58,320 --> 00:27:01,039
expect from our partners

774
00:27:01,039 --> 00:27:03,679
in the top where we're aiming for is

775
00:27:03,679 --> 00:27:05,440
we've talked about what we need and

776
00:27:05,440 --> 00:27:07,279
we've met it for each other that's where

777
00:27:07,279 --> 00:27:08,880
collaboration lives

778
00:27:08,880 --> 00:27:11,760
and i've said it before on this series

779
00:27:11,760 --> 00:27:13,600
and on others those elements of

780
00:27:13,600 --> 00:27:15,360
collaboration from gallup's work around

781
00:27:15,360 --> 00:27:17,600
power of two um they're they're super

782
00:27:17,600 --> 00:27:19,120
powerful i think sarah is even going to

783
00:27:19,120 --> 00:27:21,360
be talking about it a bit tonight around

784
00:27:21,360 --> 00:27:22,799
acknowledging that you need each other

785
00:27:22,799 --> 00:27:24,559
to get the job done that's around

786
00:27:24,559 --> 00:27:27,120
complementary strengths a common mission

787
00:27:27,120 --> 00:27:28,279
trust

788
00:27:28,279 --> 00:27:30,240
unselfishness is kind of the pinnacle of

789
00:27:30,240 --> 00:27:32,480
that where you go into a partnership to

790
00:27:32,480 --> 00:27:34,720
benefit yourself but you come out of it

791
00:27:34,720 --> 00:27:37,760
wanting better for the other person

792
00:27:37,760 --> 00:27:39,360
we also call okay now let's go over to

793
00:27:39,360 --> 00:27:41,600
the quadrant where we live as coaches um

794
00:27:41,600 --> 00:27:44,240
the voiced but unmet needs that's

795
00:27:44,240 --> 00:27:45,760
frustration

796
00:27:45,760 --> 00:27:49,360
and if they're unvoiced and unmet

797
00:27:49,360 --> 00:27:52,720
maybe that's just dysfunction or denial

798
00:27:52,720 --> 00:27:54,720
maybe in some cases it's also

799
00:27:54,720 --> 00:27:57,200
unhealthy resignation

800
00:27:57,200 --> 00:27:59,200
thanks michelle for that um that

801
00:27:59,200 --> 00:28:00,960
description there in the chat when i say

802
00:28:00,960 --> 00:28:03,919
voiced i do mean have you told someone

803
00:28:03,919 --> 00:28:05,679
you have this need

804
00:28:05,679 --> 00:28:09,440
or maybe have you even told the group

805
00:28:09,440 --> 00:28:12,799
that you assume you have an expectation

806
00:28:12,799 --> 00:28:15,760
these could be those culturally spotted

807
00:28:15,760 --> 00:28:19,279
expectations um has it been said

808
00:28:19,279 --> 00:28:22,559
so we can use this to not have a

809
00:28:22,559 --> 00:28:23,760
prescription but again to have a

810
00:28:23,760 --> 00:28:26,640
framework of what do we do as coaches

811
00:28:26,640 --> 00:28:28,960
first we take a look at the strengths

812
00:28:28,960 --> 00:28:30,640
and we say is this just a friction

813
00:28:30,640 --> 00:28:32,799
versus function state

814
00:28:32,799 --> 00:28:34,159
can we just talk about different

815
00:28:34,159 --> 00:28:35,600
perspectives

816
00:28:35,600 --> 00:28:37,279
and that might be a quick solve that's

817
00:28:37,279 --> 00:28:38,720
worth stopping at

818
00:28:38,720 --> 00:28:39,840
but then

819
00:28:39,840 --> 00:28:41,200
if we can't explain it away with

820
00:28:41,200 --> 00:28:43,360
strengths and resolve it which you

821
00:28:43,360 --> 00:28:45,120
usually cannot

822
00:28:45,120 --> 00:28:47,919
then we look for how do we first

823
00:28:47,919 --> 00:28:50,559
voice this conflict

824
00:28:50,559 --> 00:28:52,240
then i'll give you a framework for

825
00:28:52,240 --> 00:28:53,679
thinking about three different options

826
00:28:53,679 --> 00:28:55,840
to meet it

827
00:28:55,840 --> 00:28:57,840
but let's think about voicing the

828
00:28:57,840 --> 00:29:00,960
conflict and your role as a coach

829
00:29:00,960 --> 00:29:02,880
here's where i gave you a hook earlier

830
00:29:02,880 --> 00:29:04,080
that we're going to use some frameworks

831
00:29:04,080 --> 00:29:06,320
that were familiar to you

832
00:29:06,320 --> 00:29:08,880
this is our framework that we typically

833
00:29:08,880 --> 00:29:11,440
use for strengths development what do

834
00:29:11,440 --> 00:29:12,960
you do now that you've taken strengths

835
00:29:12,960 --> 00:29:15,440
well you name claim and aim it don't

836
00:29:15,440 --> 00:29:17,840
forget that in our coaching courses we

837
00:29:17,840 --> 00:29:20,640
remind you that trust is the

838
00:29:20,640 --> 00:29:22,640
the ticket to entry that's where you

839
00:29:22,640 --> 00:29:24,159
have to get your wristband before you

840
00:29:24,159 --> 00:29:26,240
can go to the concert is establishing

841
00:29:26,240 --> 00:29:28,799
trust with um with your clients and with

842
00:29:28,799 --> 00:29:29,919
the team

843
00:29:29,919 --> 00:29:31,279
out loud even if you've already

844
00:29:31,279 --> 00:29:32,799
established trust with the manager of

845
00:29:32,799 --> 00:29:33,919
that team

846
00:29:33,919 --> 00:29:36,320
you really have to keep your eye on your

847
00:29:36,320 --> 00:29:39,279
role of caring for the trust sandbox

848
00:29:39,279 --> 00:29:41,440
that you are asking the team members to

849
00:29:41,440 --> 00:29:42,720
play in

850
00:29:42,720 --> 00:29:44,399
and then you can use

851
00:29:44,399 --> 00:29:48,000
name claim and aim to really explore

852
00:29:48,000 --> 00:29:50,640
what is this conflict that we're talking

853
00:29:50,640 --> 00:29:53,279
about have you noticed that today we've

854
00:29:53,279 --> 00:29:54,960
even tripped over our own words do we

855
00:29:54,960 --> 00:29:56,720
say conflict do we say disagreement do

856
00:29:56,720 --> 00:29:59,200
we say it's good or bad do we say

857
00:29:59,200 --> 00:30:01,120
struggle well

858
00:30:01,120 --> 00:30:03,279
it's normal that we don't have words for

859
00:30:03,279 --> 00:30:04,159
this

860
00:30:04,159 --> 00:30:05,360
up until you met strengths you didn't

861
00:30:05,360 --> 00:30:06,559
even have words for all the different

862
00:30:06,559 --> 00:30:08,960
ways people could be incredible

863
00:30:08,960 --> 00:30:11,120
so give yourself some grace

864
00:30:11,120 --> 00:30:13,600
here's just some really i think basic

865
00:30:13,600 --> 00:30:14,799
ways to

866
00:30:14,799 --> 00:30:17,440
ask what's going on again in that phrase

867
00:30:17,440 --> 00:30:21,279
of voicing the conflict so name it is

868
00:30:21,279 --> 00:30:25,120
what needs are unmet

869
00:30:25,120 --> 00:30:27,039
claim it

870
00:30:27,039 --> 00:30:31,200
what is important about meeting them

871
00:30:31,200 --> 00:30:33,840
you might even go as bold as to say what

872
00:30:33,840 --> 00:30:37,039
is the cost if we don't resolve it

873
00:30:37,039 --> 00:30:38,559
and maybe

874
00:30:38,559 --> 00:30:40,720
this is your out and you're done it

875
00:30:40,720 --> 00:30:42,399
doesn't it's maybe it's a problem that

876
00:30:42,399 --> 00:30:44,399
does not need to be solved it just needs

877
00:30:44,399 --> 00:30:46,159
to be let go

878
00:30:46,159 --> 00:30:47,600
elsa

879
00:30:47,600 --> 00:30:50,559
but then aim it is where you bring up

880
00:30:50,559 --> 00:30:52,480
your greatest coaching competencies and

881
00:30:52,480 --> 00:30:54,799
really set the

882
00:30:54,799 --> 00:30:56,720
rules of engagement for how we're going

883
00:30:56,720 --> 00:30:59,279
to explore this together what do we

884
00:30:59,279 --> 00:31:01,600
expect of each other as we discuss is

885
00:31:01,600 --> 00:31:04,159
this a what happens in the room stays in

886
00:31:04,159 --> 00:31:06,960
the room topic is this something that we

887
00:31:06,960 --> 00:31:09,279
know is going to take us a long time

888
00:31:09,279 --> 00:31:11,760
what can we cover in the time that we

889
00:31:11,760 --> 00:31:13,679
have together thanks for catching that

890
00:31:13,679 --> 00:31:14,720
lisa

891
00:31:14,720 --> 00:31:18,320
and to help you remember your role as a

892
00:31:18,320 --> 00:31:21,519
coach i do want to bring in the icf

893
00:31:21,519 --> 00:31:24,720
coaching competencies here specific to

894
00:31:24,720 --> 00:31:28,880
how they overlay with our trust sandbox

895
00:31:28,880 --> 00:31:30,159
i don't think anyone's ever used the

896
00:31:30,159 --> 00:31:32,080
word sandbox so if you're confused by

897
00:31:32,080 --> 00:31:33,440
that it was just

898
00:31:33,440 --> 00:31:34,799
the container

899
00:31:34,799 --> 00:31:38,159
of that name claim aim live in

900
00:31:38,159 --> 00:31:40,720
remember your role is to keep an eye on

901
00:31:40,720 --> 00:31:42,799
the trust container and you do that

902
00:31:42,799 --> 00:31:44,240
through how you set the foundation of

903
00:31:44,240 --> 00:31:46,480
what this team is about to talk about

904
00:31:46,480 --> 00:31:49,120
how you co-create the relationship or

905
00:31:49,120 --> 00:31:51,200
set that agreement of how far do we

906
00:31:51,200 --> 00:31:53,200
really think we can get about this what

907
00:31:53,200 --> 00:31:55,919
does solved for today look like what

908
00:31:55,919 --> 00:31:58,000
does solved long term look like it's

909
00:31:58,000 --> 00:32:00,559
okay that those that those are different

910
00:32:00,559 --> 00:32:04,399
um communicating effectively how do you

911
00:32:04,399 --> 00:32:06,240
underline what some people are saying

912
00:32:06,240 --> 00:32:09,120
without placing judgment on it

913
00:32:09,120 --> 00:32:13,039
and again how do you let them go through

914
00:32:13,039 --> 00:32:14,399
the conflict

915
00:32:14,399 --> 00:32:16,559
hold the space to sit wherever they need

916
00:32:16,559 --> 00:32:17,760
to sit

917
00:32:17,760 --> 00:32:21,039
and also challenge them to grow from it

918
00:32:21,039 --> 00:32:23,120
um i think somebody asked if they could

919
00:32:23,120 --> 00:32:25,440
see this slide you know what just take

920
00:32:25,440 --> 00:32:27,360
trust and draw it around the icf

921
00:32:27,360 --> 00:32:29,200
coaching competencies that are available

922
00:32:29,200 --> 00:32:30,799
for you from the international coaching

923
00:32:30,799 --> 00:32:33,279
federation that's all these are

924
00:32:33,279 --> 00:32:35,519
but what i'm hoping to help you connect

925
00:32:35,519 --> 00:32:36,399
here

926
00:32:36,399 --> 00:32:38,080
is that your

927
00:32:38,080 --> 00:32:40,880
effectiveness across these is what

928
00:32:40,880 --> 00:32:43,679
builds the sandbox of trust

929
00:32:43,679 --> 00:32:45,919
and while we're still in that space of

930
00:32:45,919 --> 00:32:47,200
voicing

931
00:32:47,200 --> 00:32:48,960
the conflict

932
00:32:48,960 --> 00:32:50,799
this is a place where you might want to

933
00:32:50,799 --> 00:32:52,320
write these down

934
00:32:52,320 --> 00:32:54,880
i've used name

935
00:32:54,880 --> 00:32:56,640
claim and aim

936
00:32:56,640 --> 00:32:58,960
to help you not talk about individual

937
00:32:58,960 --> 00:33:00,159
strengths

938
00:33:00,159 --> 00:33:02,720
and not even talk about in like the team

939
00:33:02,720 --> 00:33:05,600
grid but really help you

940
00:33:05,600 --> 00:33:08,720
all get on close to the same page of

941
00:33:08,720 --> 00:33:10,880
what is this conflict we're discussing

942
00:33:10,880 --> 00:33:12,880
that also might mean

943
00:33:12,880 --> 00:33:14,399
are the right people in the room to

944
00:33:14,399 --> 00:33:15,679
discuss this

945
00:33:15,679 --> 00:33:17,279
and that might mean

946
00:33:17,279 --> 00:33:19,360
we need fewer people or we need more

947
00:33:19,360 --> 00:33:20,960
more parties to really address what's

948
00:33:20,960 --> 00:33:22,000
going on

949
00:33:22,000 --> 00:33:24,559
um a client shared with me a great story

950
00:33:24,559 --> 00:33:25,760
that i'll share with you in a moment

951
00:33:25,760 --> 00:33:27,840
about perspective

952
00:33:27,840 --> 00:33:28,960
and how

953
00:33:28,960 --> 00:33:31,200
first within trust again we're going to

954
00:33:31,200 --> 00:33:34,320
acknowledge that however anybody feels

955
00:33:34,320 --> 00:33:37,200
about this this perspective as long as

956
00:33:37,200 --> 00:33:39,519
they deserve being in the room to solve

957
00:33:39,519 --> 00:33:42,960
it their perspective is true

958
00:33:42,960 --> 00:33:44,720
and so that's where we're going to

959
00:33:44,720 --> 00:33:46,960
invite people to name their perspective

960
00:33:46,960 --> 00:33:48,640
what do you think this problem is really

961
00:33:48,640 --> 00:33:50,880
about maybe even what do you think a

962
00:33:50,880 --> 00:33:53,039
potential solution is that we could

963
00:33:53,039 --> 00:33:55,519
keep in mind and skip ahead to

964
00:33:55,519 --> 00:33:57,760
some questions that help you

965
00:33:57,760 --> 00:34:01,840
name it with a group not for a group um

966
00:34:01,840 --> 00:34:04,159
my favorite one comes from a book that

967
00:34:04,159 --> 00:34:07,360
kurt leasefeld um wrote in that his wife

968
00:34:07,360 --> 00:34:09,599
rosie gave to me after he passed

969
00:34:09,599 --> 00:34:12,079
the courage to teach by parker palmer

970
00:34:12,079 --> 00:34:12,960
and

971
00:34:12,960 --> 00:34:15,440
parker palmer talks about how to have

972
00:34:15,440 --> 00:34:18,320
engaging dialogue in a classroom and

973
00:34:18,320 --> 00:34:20,480
it's please and thank you

974
00:34:20,480 --> 00:34:21,280
so

975
00:34:21,280 --> 00:34:22,960
instead of me just pointing at jim and

976
00:34:22,960 --> 00:34:25,119
saying jim what do you think

977
00:34:25,119 --> 00:34:26,399
you'll notice that i do this when i

978
00:34:26,399 --> 00:34:29,679
facilitate yours uh your sessions um i

979
00:34:29,679 --> 00:34:31,280
say jim please

980
00:34:31,280 --> 00:34:32,800
that acknowledgement that your

981
00:34:32,800 --> 00:34:36,560
perspective is valuable and matters

982
00:34:36,560 --> 00:34:38,800
then you might also just continue to

983
00:34:38,800 --> 00:34:40,239
really make sure we're naming the

984
00:34:40,239 --> 00:34:41,918
conflict what are you processing how

985
00:34:41,918 --> 00:34:44,320
does it feel what is your experience how

986
00:34:44,320 --> 00:34:46,159
do you view this

987
00:34:46,159 --> 00:34:46,960
um

988
00:34:46,960 --> 00:34:48,719
here's the story i told you i would uh

989
00:34:48,719 --> 00:34:50,800
tell real quickly if we're all standing

990
00:34:50,800 --> 00:34:53,599
around an apple tree and there's a big

991
00:34:53,599 --> 00:34:57,119
juicy apple hanging from a reachable

992
00:34:57,119 --> 00:34:58,560
branch

993
00:34:58,560 --> 00:35:01,040
but the tree is in the middle of the

994
00:35:01,040 --> 00:35:03,599
room it's a magical room the groceries

995
00:35:03,599 --> 00:35:05,520
let that part go we're all standing in a

996
00:35:05,520 --> 00:35:08,160
circle around it and everybody next to

997
00:35:08,160 --> 00:35:10,560
me is salivating because

998
00:35:10,560 --> 00:35:12,640
a we love apples

999
00:35:12,640 --> 00:35:13,440
b

1000
00:35:13,440 --> 00:35:15,760
it looks divine

1001
00:35:15,760 --> 00:35:18,000
it is so ripe and so ready to be picked

1002
00:35:18,000 --> 00:35:20,240
but not too ripe you know i get all my

1003
00:35:20,240 --> 00:35:21,760
apples from the grocery store but you

1004
00:35:21,760 --> 00:35:23,359
can imagine you're standing in an actual

1005
00:35:23,359 --> 00:35:25,839
orchard where they grow

1006
00:35:25,839 --> 00:35:28,079
and i say okay guys we need to go pick

1007
00:35:28,079 --> 00:35:29,599
this apple

1008
00:35:29,599 --> 00:35:30,960
and so we take a step forward and we

1009
00:35:30,960 --> 00:35:32,880
even bring other people along with us

1010
00:35:32,880 --> 00:35:34,640
but then the rest of the circle is

1011
00:35:34,640 --> 00:35:37,359
standing on the other side and they look

1012
00:35:37,359 --> 00:35:38,960
confused

1013
00:35:38,960 --> 00:35:40,320
a little angry

1014
00:35:40,320 --> 00:35:42,560
potentially even disgusted at the fact

1015
00:35:42,560 --> 00:35:45,520
that we're about to go pick this apple

1016
00:35:45,520 --> 00:35:47,440
if i would have just asked what are you

1017
00:35:47,440 --> 00:35:49,040
seeing

1018
00:35:49,040 --> 00:35:50,720
one of them would have said micah there

1019
00:35:50,720 --> 00:35:52,480
is a giant

1020
00:35:52,480 --> 00:35:53,760
green

1021
00:35:53,760 --> 00:35:56,960
and black worm crawling out of the side

1022
00:35:56,960 --> 00:35:59,839
of that apple

1023
00:35:59,920 --> 00:36:02,320
instead i didn't stop to ask and they

1024
00:36:02,320 --> 00:36:04,320
said how could you possibly want to pick

1025
00:36:04,320 --> 00:36:05,760
this apple and then i put all sorts of

1026
00:36:05,760 --> 00:36:07,520
value on why they wouldn't want me to

1027
00:36:07,520 --> 00:36:09,839
pick it and we go farther and farther

1028
00:36:09,839 --> 00:36:11,119
and farther on

1029
00:36:11,119 --> 00:36:12,560
because we haven't done this first step

1030
00:36:12,560 --> 00:36:14,640
of voicing what the need is

1031
00:36:14,640 --> 00:36:17,119
and sharing the perspective that we have

1032
00:36:17,119 --> 00:36:18,640
so if the bad news is there's always

1033
00:36:18,640 --> 00:36:20,480
going to be conflict on a team the good

1034
00:36:20,480 --> 00:36:23,920
news is the team is the way through it

1035
00:36:23,920 --> 00:36:27,520
austin did that count as your one-liner

1036
00:36:27,520 --> 00:36:28,960
i think that that might come close to

1037
00:36:28,960 --> 00:36:30,560
qualifying for one yeah

1038
00:36:30,560 --> 00:36:32,000
that'll make a list

1039
00:36:32,000 --> 00:36:33,200
i was i didn't even think about that

1040
00:36:33,200 --> 00:36:34,560
ahead of time

1041
00:36:34,560 --> 00:36:36,160
um so we're talking about how do you

1042
00:36:36,160 --> 00:36:38,160
voice the need the second is you claim

1043
00:36:38,160 --> 00:36:41,200
it so thank you again from parker palmer

1044
00:36:41,200 --> 00:36:42,800
when somebody shares how they're feeling

1045
00:36:42,800 --> 00:36:44,480
we say thank you

1046
00:36:44,480 --> 00:36:47,040
we say okay

1047
00:36:47,040 --> 00:36:50,160
we say what makes that important

1048
00:36:50,160 --> 00:36:52,720
and again we're not solving

1049
00:36:52,720 --> 00:36:54,560
because then we'll get into the aim it

1050
00:36:54,560 --> 00:36:56,720
space where we might say

1051
00:36:56,720 --> 00:36:58,320
go back to that co-creating the

1052
00:36:58,320 --> 00:37:00,880
relationship from the icf competency

1053
00:37:00,880 --> 00:37:02,880
where would you like to take this

1054
00:37:02,880 --> 00:37:05,119
um let's revisit our goal

1055
00:37:05,119 --> 00:37:06,560
because sometimes this can bubble up in

1056
00:37:06,560 --> 00:37:08,640
the middle of a team session that was

1057
00:37:08,640 --> 00:37:10,960
billed to you as the coach as just come

1058
00:37:10,960 --> 00:37:13,280
do a retreat

1059
00:37:13,280 --> 00:37:15,680
right if you're doing your job right i

1060
00:37:15,680 --> 00:37:17,680
think sometimes you wade into this

1061
00:37:17,680 --> 00:37:19,680
territory where people are very honest

1062
00:37:19,680 --> 00:37:21,839
about difference in a way that is not

1063
00:37:21,839 --> 00:37:24,400
working out so maybe it is just saying

1064
00:37:24,400 --> 00:37:26,160
what would you like to

1065
00:37:26,160 --> 00:37:29,040
amend and from my high school

1066
00:37:29,040 --> 00:37:31,200
parliamentary procedure team i know that

1067
00:37:31,200 --> 00:37:34,560
there are three ways to amend something

1068
00:37:34,560 --> 00:37:37,359
at addition subtraction

1069
00:37:37,359 --> 00:37:38,240
or

1070
00:37:38,240 --> 00:37:40,240
um i don't know something else anytime i

1071
00:37:40,240 --> 00:37:41,599
give you a number i can't

1072
00:37:41,599 --> 00:37:42,720
remember all of them but what do we want

1073
00:37:42,720 --> 00:37:43,440
to do

1074
00:37:43,440 --> 00:37:44,960
we'll cover you on that one thank you

1075
00:37:44,960 --> 00:37:46,880
robert's rules three ways to amend the

1076
00:37:46,880 --> 00:37:49,200
main motion addition subtraction or i

1077
00:37:49,200 --> 00:37:50,560
don't know striking but it seems like

1078
00:37:50,560 --> 00:37:52,079
subtraction anyway

1079
00:37:52,079 --> 00:37:53,440
but i think it's important to say what

1080
00:37:53,440 --> 00:37:55,200
should we add to our original goal what

1081
00:37:55,200 --> 00:37:56,400
should we

1082
00:37:56,400 --> 00:37:57,920
take away from our original goal or what

1083
00:37:57,920 --> 00:37:59,839
should we change all together

1084
00:37:59,839 --> 00:38:01,599
an amendment to a main motion does have

1085
00:38:01,599 --> 00:38:02,960
to be germane to the main motion

1086
00:38:02,960 --> 00:38:04,560
otherwise you get a point of order

1087
00:38:04,560 --> 00:38:07,599
reword thank you laura

1088
00:38:07,599 --> 00:38:09,200
and then how does the awareness that

1089
00:38:09,200 --> 00:38:11,119
you're in right now serve our best

1090
00:38:11,119 --> 00:38:14,240
selves in the future so don't run away

1091
00:38:14,240 --> 00:38:16,800
from the conflict don't think you have

1092
00:38:16,800 --> 00:38:19,599
failed acknowledge it and say okay what

1093
00:38:19,599 --> 00:38:21,599
just bubbled up that is important or

1094
00:38:21,599 --> 00:38:23,280
will be important to you in the future

1095
00:38:23,280 --> 00:38:26,480
what should we austin said table it um

1096
00:38:26,480 --> 00:38:28,240
what should we set aside

1097
00:38:28,240 --> 00:38:31,680
and when should we revisit that

1098
00:38:31,680 --> 00:38:33,440
so there you've got

1099
00:38:33,440 --> 00:38:35,760
the name claim aim framework for how to

1100
00:38:35,760 --> 00:38:39,440
voice um a need austin you're back

1101
00:38:39,440 --> 00:38:41,520
as you're going through that framework i

1102
00:38:41,520 --> 00:38:43,680
think one of the themes that i'm i'm

1103
00:38:43,680 --> 00:38:45,359
sensing and i'm seeing some some

1104
00:38:45,359 --> 00:38:47,760
conversation and some questions around

1105
00:38:47,760 --> 00:38:50,480
is really about like you just said not

1106
00:38:50,480 --> 00:38:54,079
avoiding conflict in a session you're in

1107
00:38:54,079 --> 00:38:56,560
there with a team or a group

1108
00:38:56,560 --> 00:38:58,160
things aren't

1109
00:38:58,160 --> 00:39:01,040
perfect you can sense it

1110
00:39:01,040 --> 00:39:02,079
that as

1111
00:39:02,079 --> 00:39:04,960
as coaches oftentimes we either may feel

1112
00:39:04,960 --> 00:39:06,960
is is it my place to bring this up in a

1113
00:39:06,960 --> 00:39:09,680
group is it not do i call this out now

1114
00:39:09,680 --> 00:39:12,560
in the moment do i try to

1115
00:39:12,560 --> 00:39:16,000
pull people aside at the end like from

1116
00:39:16,000 --> 00:39:18,640
your perspective with this construct

1117
00:39:18,640 --> 00:39:21,760
when do i put it into practice like

1118
00:39:21,760 --> 00:39:24,400
when do i ask these questions when do i

1119
00:39:24,400 --> 00:39:25,760
when do i

1120
00:39:25,760 --> 00:39:29,760
have this sort of exploratory sort of

1121
00:39:29,760 --> 00:39:31,920
curiosity if you will

1122
00:39:31,920 --> 00:39:35,359
so i naturally lean more toward presence

1123
00:39:35,359 --> 00:39:36,880
than

1124
00:39:36,880 --> 00:39:39,599
preparation or mastery uh as i'm

1125
00:39:39,599 --> 00:39:42,000
facilitating so i know i have a bias

1126
00:39:42,000 --> 00:39:43,440
what i'm about to say is going to sound

1127
00:39:43,440 --> 00:39:45,440
really brave but it really is just

1128
00:39:45,440 --> 00:39:47,680
really true to me it's not as courageous

1129
00:39:47,680 --> 00:39:49,440
for me to say it as it might be for for

1130
00:39:49,440 --> 00:39:51,280
as it's about to come off

1131
00:39:51,280 --> 00:39:53,359
um there is

1132
00:39:53,359 --> 00:39:55,440
nothing more real than the present

1133
00:39:55,440 --> 00:39:57,280
moment

1134
00:39:57,280 --> 00:40:00,240
so when you ask this it's when it comes

1135
00:40:00,240 --> 00:40:02,560
up and with permission

1136
00:40:02,560 --> 00:40:05,680
again your job is not to make the team

1137
00:40:05,680 --> 00:40:08,800
perfect it's not to make the team happy

1138
00:40:08,800 --> 00:40:10,800
it's to help it's not to make the team

1139
00:40:10,800 --> 00:40:12,400
feel better

1140
00:40:12,400 --> 00:40:15,520
it's to help the team do better and do

1141
00:40:15,520 --> 00:40:17,359
might mean performance it might be

1142
00:40:17,359 --> 00:40:20,640
collaboration um and we have to stay

1143
00:40:20,640 --> 00:40:23,760
committed to that and be present as

1144
00:40:23,760 --> 00:40:25,440
coaches remember you're not just a

1145
00:40:25,440 --> 00:40:28,880
facilitator um if you do want your

1146
00:40:28,880 --> 00:40:31,599
experience with a team to be an event

1147
00:40:31,599 --> 00:40:34,800
a keynote a recognition space a really

1148
00:40:34,800 --> 00:40:35,920
fun

1149
00:40:35,920 --> 00:40:38,560
time that's fine

1150
00:40:38,560 --> 00:40:40,960
but if you're showing up as a coach not

1151
00:40:40,960 --> 00:40:42,720
just a facilitator who's got a great

1152
00:40:42,720 --> 00:40:45,359
powerpoint and there is value in that

1153
00:40:45,359 --> 00:40:47,680
there is absolutely value in that but if

1154
00:40:47,680 --> 00:40:50,319
your intention is to show up as a coach

1155
00:40:50,319 --> 00:40:52,000
i think you have to be fully present

1156
00:40:52,000 --> 00:40:54,000
with the moment and

1157
00:40:54,000 --> 00:40:56,160
ask for permission again acknowledge

1158
00:40:56,160 --> 00:40:58,880
keep your eye on the trust sandbox

1159
00:40:58,880 --> 00:41:01,599
if what you're about to ask and provoke

1160
00:41:01,599 --> 00:41:03,680
is going to

1161
00:41:03,680 --> 00:41:05,680
pop the trust bubble

1162
00:41:05,680 --> 00:41:06,640
um

1163
00:41:06,640 --> 00:41:08,000
then you can't go there or you might

1164
00:41:08,000 --> 00:41:10,800
need to ask if you can go there i was in

1165
00:41:10,800 --> 00:41:12,960
a team session this week and they were

1166
00:41:12,960 --> 00:41:14,560
in i mean it wasn't even negative

1167
00:41:14,560 --> 00:41:16,960
conflict it was they were in a space

1168
00:41:16,960 --> 00:41:18,079
where they were realizing they're coming

1169
00:41:18,079 --> 00:41:19,920
from different perspectives and i said

1170
00:41:19,920 --> 00:41:21,040
the question

1171
00:41:21,040 --> 00:41:22,720
i feel like you're getting to somewhere

1172
00:41:22,720 --> 00:41:24,640
really important is it okay if we stay

1173
00:41:24,640 --> 00:41:26,000
here a while

1174
00:41:26,000 --> 00:41:27,920
what i didn't have to say out loud was

1175
00:41:27,920 --> 00:41:29,280
that means i'm not getting to the other

1176
00:41:29,280 --> 00:41:31,680
cool activity i had planned

1177
00:41:31,680 --> 00:41:32,960
but

1178
00:41:32,960 --> 00:41:34,400
i think if you want

1179
00:41:34,400 --> 00:41:35,839
your work

1180
00:41:35,839 --> 00:41:39,280
to be about integrating with theirs and

1181
00:41:39,280 --> 00:41:41,520
accelerating theirs

1182
00:41:41,520 --> 00:41:44,480
then that is i have a slide on this that

1183
00:41:44,480 --> 00:41:45,760
comes back to where your

1184
00:41:45,760 --> 00:41:48,480
self-orientation lies and how

1185
00:41:48,480 --> 00:41:50,640
well you're building trust as a coach

1186
00:41:50,640 --> 00:41:54,400
your courage to go there to voice the

1187
00:41:54,400 --> 00:41:56,720
needs that are being unmet

1188
00:41:56,720 --> 00:41:59,280
means that if you're worth you're you're

1189
00:41:59,280 --> 00:42:01,839
worth taking a risk you're risking

1190
00:42:01,839 --> 00:42:04,800
walking out of maybe a client where

1191
00:42:04,800 --> 00:42:06,240
they're paying you

1192
00:42:06,240 --> 00:42:09,599
without them feeling sunny

1193
00:42:10,000 --> 00:42:12,640
because it's not about you because again

1194
00:42:12,640 --> 00:42:15,599
it's your job as a coach to stay

1195
00:42:15,599 --> 00:42:18,640
tethered to groups like this to peers to

1196
00:42:18,640 --> 00:42:21,520
inspiration to your own body to your own

1197
00:42:21,520 --> 00:42:24,880
soul and stay in that belief

1198
00:42:24,880 --> 00:42:26,880
that there is a better place you can get

1199
00:42:26,880 --> 00:42:29,680
to tomorrow and sometimes your job is

1200
00:42:29,680 --> 00:42:31,920
just to inspire that to remind them that

1201
00:42:31,920 --> 00:42:33,680
we're not just here for good that when

1202
00:42:33,680 --> 00:42:35,119
you agree that you're focusing on

1203
00:42:35,119 --> 00:42:37,119
strength you're focusing on

1204
00:42:37,119 --> 00:42:40,319
thriving and good is anybody's game

1205
00:42:40,319 --> 00:42:41,839
no micah

1206
00:42:41,839 --> 00:42:45,040
i love having you back on so

1207
00:42:45,040 --> 00:42:47,119
what i just heard and i'm gonna play

1208
00:42:47,119 --> 00:42:49,040
this back to you

1209
00:42:49,040 --> 00:42:50,560
what i just heard was you walk through

1210
00:42:50,560 --> 00:42:51,839
the difference

1211
00:42:51,839 --> 00:42:53,040
between

1212
00:42:53,040 --> 00:42:55,839
team coaching

1213
00:42:55,839 --> 00:42:58,319
versus a team presentation

1214
00:42:58,319 --> 00:43:00,800
or or a team workshop

1215
00:43:00,800 --> 00:43:02,880
if you're if i want to reiterate this

1216
00:43:02,880 --> 00:43:04,720
for we get jim i know you and i get

1217
00:43:04,720 --> 00:43:06,880
asked this question a lot

1218
00:43:06,880 --> 00:43:09,599
what's the difference between doing a

1219
00:43:09,599 --> 00:43:13,200
a discovery session a a training

1220
00:43:13,200 --> 00:43:14,800
versus

1221
00:43:14,800 --> 00:43:16,800
a team coaching session

1222
00:43:16,800 --> 00:43:18,400
and what i heard from you micah was the

1223
00:43:18,400 --> 00:43:20,400
difference is how do you handle the

1224
00:43:20,400 --> 00:43:23,280
unspoken issues of a session

1225
00:43:23,280 --> 00:43:27,119
do you put the team's needs first in

1226
00:43:27,119 --> 00:43:29,200
terms of being able to go where they

1227
00:43:29,200 --> 00:43:32,000
need to go in the moment

1228
00:43:32,000 --> 00:43:33,680
versus getting through what you had

1229
00:43:33,680 --> 00:43:34,720
planned

1230
00:43:34,720 --> 00:43:37,040
and teaching certain content it's also

1231
00:43:37,040 --> 00:43:40,160
realizing that you as you're naming it

1232
00:43:40,160 --> 00:43:42,640
and deciding to pursue it that's again

1233
00:43:42,640 --> 00:43:44,480
not your choice

1234
00:43:44,480 --> 00:43:46,319
because this question of you know let's

1235
00:43:46,319 --> 00:43:48,800
revisit our goal that might be hey i was

1236
00:43:48,800 --> 00:43:50,800
really here to train you on a tool that

1237
00:43:50,800 --> 00:43:53,680
you could then take forward um should we

1238
00:43:53,680 --> 00:43:54,960
stay

1239
00:43:54,960 --> 00:43:57,200
um where we are on that

1240
00:43:57,200 --> 00:43:59,040
and revisit this later

1241
00:43:59,040 --> 00:44:01,680
um so the good news is it's not you

1242
00:44:01,680 --> 00:44:02,960
don't have to make that decision alone

1243
00:44:02,960 --> 00:44:05,280
you do have to voice it uh with with the

1244
00:44:05,280 --> 00:44:07,280
client and with the team and it could be

1245
00:44:07,280 --> 00:44:09,040
very fair that they're not ready to

1246
00:44:09,040 --> 00:44:10,240
really address

1247
00:44:10,240 --> 00:44:12,000
what you're what you're sensing but

1248
00:44:12,000 --> 00:44:14,000
again i think i learned this from jackie

1249
00:44:14,000 --> 00:44:15,760
merritt 80 of coaching happens when

1250
00:44:15,760 --> 00:44:17,440
you're not there

1251
00:44:17,440 --> 00:44:19,599
so it's also about trusting people to be

1252
00:44:19,599 --> 00:44:21,599
their best most responsible respectful

1253
00:44:21,599 --> 00:44:24,880
selves after you leave and um and also

1254
00:44:24,880 --> 00:44:26,800
think about i think we all could be a

1255
00:44:26,800 --> 00:44:29,359
little bit better at the consulting and

1256
00:44:29,359 --> 00:44:32,240
feedback that might happen after a team

1257
00:44:32,240 --> 00:44:35,040
session that you can go back and say hey

1258
00:44:35,040 --> 00:44:37,440
manager um now that we're one-on-one i

1259
00:44:37,440 --> 00:44:40,160
sensed a few things um

1260
00:44:40,160 --> 00:44:42,160
let's talk about what we can do uh to

1261
00:44:42,160 --> 00:44:43,599
improve that

1262
00:44:43,599 --> 00:44:45,040
michael let me ask you the role the

1263
00:44:45,040 --> 00:44:47,839
manager in this because oftentimes we we

1264
00:44:47,839 --> 00:44:51,040
think of we're mediators in this but we

1265
00:44:51,040 --> 00:44:52,960
really just have we've been given a

1266
00:44:52,960 --> 00:44:55,280
manager that has a team conflict

1267
00:44:55,280 --> 00:44:56,960
and when we're having those early

1268
00:44:56,960 --> 00:44:58,800
conversations with those managers any

1269
00:44:58,800 --> 00:45:00,160
thoughts on

1270
00:45:00,160 --> 00:45:02,640
approaching a you know just the manager

1271
00:45:02,640 --> 00:45:04,400
in that way

1272
00:45:04,400 --> 00:45:06,160
yeah you know i think that that fits

1273
00:45:06,160 --> 00:45:08,240
really nicely into

1274
00:45:08,240 --> 00:45:10,079
the how do we meet i'm going to stop

1275
00:45:10,079 --> 00:45:12,000
sharing my screen if you were looking at

1276
00:45:12,000 --> 00:45:13,680
the screen and you just now see me and

1277
00:45:13,680 --> 00:45:16,480
jim that was intentional um i've got the

1278
00:45:16,480 --> 00:45:18,720
how do we meet framework and then i'll

1279
00:45:18,720 --> 00:45:21,680
bring the screen back toward the end um

1280
00:45:21,680 --> 00:45:24,000
so if we voice it through name claim aim

1281
00:45:24,000 --> 00:45:26,560
that's half of the battle and maybe even

1282
00:45:26,560 --> 00:45:28,480
more than half

1283
00:45:28,480 --> 00:45:30,079
depending on how long some of these

1284
00:45:30,079 --> 00:45:32,960
needs have gone unvoiced our next step

1285
00:45:32,960 --> 00:45:36,000
then is how do we help a team meet them

1286
00:45:36,000 --> 00:45:37,359
and

1287
00:45:37,359 --> 00:45:38,720
typically

1288
00:45:38,720 --> 00:45:41,200
uh i think your solutions can live in

1289
00:45:41,200 --> 00:45:42,880
one of three areas

1290
00:45:42,880 --> 00:45:44,000
the first

1291
00:45:44,000 --> 00:45:44,880
is

1292
00:45:44,880 --> 00:45:46,480
magical

1293
00:45:46,480 --> 00:45:48,960
that's where just talking about it

1294
00:45:48,960 --> 00:45:50,400
brings up somebody who's raising their

1295
00:45:50,400 --> 00:45:52,000
hand with a solution

1296
00:45:52,000 --> 00:45:52,880
um

1297
00:45:52,880 --> 00:45:55,760
all the dreamy ideas that we have around

1298
00:45:55,760 --> 00:45:57,680
um how could this be easy that falls in

1299
00:45:57,680 --> 00:45:59,440
the magical bucket and sometimes magic

1300
00:45:59,440 --> 00:46:01,920
happens i'm not saying that in a oh

1301
00:46:01,920 --> 00:46:04,000
dream state never gonna happen way

1302
00:46:04,000 --> 00:46:06,640
the second is temporary

1303
00:46:06,640 --> 00:46:09,280
which is typically just work harder

1304
00:46:09,280 --> 00:46:11,839
glad you voiced that we can't solve it

1305
00:46:11,839 --> 00:46:14,480
we're gonna fix it with effort

1306
00:46:14,480 --> 00:46:17,119
and the third is tough

1307
00:46:17,119 --> 00:46:18,480
and tough

1308
00:46:18,480 --> 00:46:20,160
might include

1309
00:46:20,160 --> 00:46:21,520
how you have a conversation with the

1310
00:46:21,520 --> 00:46:23,920
manager because it could roll back up on

1311
00:46:23,920 --> 00:46:25,920
is this manager really doing a good job

1312
00:46:25,920 --> 00:46:28,880
setting the the ground rules and the

1313
00:46:28,880 --> 00:46:31,119
defining the barometer uh setting the

1314
00:46:31,119 --> 00:46:32,480
barometer for how it feels to be a part

1315
00:46:32,480 --> 00:46:34,079
of this team

1316
00:46:34,079 --> 00:46:36,480
tough could also mean recasting

1317
00:46:36,480 --> 00:46:38,720
reassigning changing roles changing

1318
00:46:38,720 --> 00:46:40,319
goals

1319
00:46:40,319 --> 00:46:41,200
and

1320
00:46:41,200 --> 00:46:43,040
i think that that's important because

1321
00:46:43,040 --> 00:46:44,800
it's not going to be the same every time

1322
00:46:44,800 --> 00:46:46,000
but also

1323
00:46:46,000 --> 00:46:48,160
you're just redistributing the energy

1324
00:46:48,160 --> 00:46:49,920
energy is neither

1325
00:46:49,920 --> 00:46:52,720
created or destroyed right so maybe if

1326
00:46:52,720 --> 00:46:54,800
you can't do the tough solution you

1327
00:46:54,800 --> 00:46:56,960
prepare yourself a nice soft landing pad

1328
00:46:56,960 --> 00:46:58,880
for the temporary one

1329
00:46:58,880 --> 00:47:01,119
and you take into account maybe you know

1330
00:47:01,119 --> 00:47:02,720
what the cost of that is going to be

1331
00:47:02,720 --> 00:47:04,160
would it help if i gave you some stories

1332
00:47:04,160 --> 00:47:05,280
to

1333
00:47:05,280 --> 00:47:07,440
really illustrate that yeah it's for

1334
00:47:07,440 --> 00:47:09,280
time allows maybe we can dig into one of

1335
00:47:09,280 --> 00:47:12,319
those let's let's just do one um so

1336
00:47:12,319 --> 00:47:14,640
i think that you can probably consider

1337
00:47:14,640 --> 00:47:17,040
you know key reasons for conflict in

1338
00:47:17,040 --> 00:47:18,720
relationship to the four domains of

1339
00:47:18,720 --> 00:47:19,680
strength

1340
00:47:19,680 --> 00:47:21,680
an executing

1341
00:47:21,680 --> 00:47:22,960
conflict

1342
00:47:22,960 --> 00:47:26,000
is a pretty common one where people feel

1343
00:47:26,000 --> 00:47:28,800
unfair distribution of the workload

1344
00:47:28,800 --> 00:47:30,720
which is also i bet you heard this from

1345
00:47:30,720 --> 00:47:32,800
jillian because she's incredible

1346
00:47:32,800 --> 00:47:35,680
a key driver of burnout if work feels

1347
00:47:35,680 --> 00:47:37,440
unfair

1348
00:47:37,440 --> 00:47:40,079
but i think it's happens commonly um so

1349
00:47:40,079 --> 00:47:42,559
your first step is is this a strength

1350
00:47:42,559 --> 00:47:44,240
you know phase zero is this a strength

1351
00:47:44,240 --> 00:47:46,880
conflict right are there

1352
00:47:46,880 --> 00:47:49,680
um influencers doing the executing and

1353
00:47:49,680 --> 00:47:51,200
it's just not working

1354
00:47:51,200 --> 00:47:53,599
um and then let's voice it through name

1355
00:47:53,599 --> 00:47:55,280
claim aim and then three ways you could

1356
00:47:55,280 --> 00:47:58,640
meet that you know the the magical way

1357
00:47:58,640 --> 00:48:01,119
is once you voice it somebody raises

1358
00:48:01,119 --> 00:48:02,559
their hand and says oh my gosh i

1359
00:48:02,559 --> 00:48:05,280
actually love that part of our team's

1360
00:48:05,280 --> 00:48:06,960
expectations that you're saying you hate

1361
00:48:06,960 --> 00:48:07,920
why don't you just throw that over the

1362
00:48:07,920 --> 00:48:09,280
fence to me

1363
00:48:09,280 --> 00:48:11,680
that's great it sometimes happens

1364
00:48:11,680 --> 00:48:13,920
the temporary fix is

1365
00:48:13,920 --> 00:48:16,079
you're right i messed up

1366
00:48:16,079 --> 00:48:19,119
or we have this wrong

1367
00:48:19,119 --> 00:48:21,359
right now we just have to keep going

1368
00:48:21,359 --> 00:48:23,040
so let's at least adjust our

1369
00:48:23,040 --> 00:48:26,559
expectations and and soldier on

1370
00:48:26,559 --> 00:48:27,520
the

1371
00:48:27,520 --> 00:48:29,440
tough fix

1372
00:48:29,440 --> 00:48:30,480
is

1373
00:48:30,480 --> 00:48:32,000
discussing you know whether you've got

1374
00:48:32,000 --> 00:48:34,640
the right people in the right role

1375
00:48:34,640 --> 00:48:36,960
and that might include somebody who

1376
00:48:36,960 --> 00:48:39,680
doesn't like the work that they're doing

1377
00:48:39,680 --> 00:48:41,440
somebody who should not be doing that

1378
00:48:41,440 --> 00:48:43,200
work

1379
00:48:43,200 --> 00:48:45,599
and having the hard conversations about

1380
00:48:45,599 --> 00:48:47,119
what can you change

1381
00:48:47,119 --> 00:48:49,119
mike in a strengths-based organization

1382
00:48:49,119 --> 00:48:50,720
sometimes that's the hardest

1383
00:48:50,720 --> 00:48:53,119
conversation to have where

1384
00:48:53,119 --> 00:48:56,559
maybe somebody's not in the right role

1385
00:48:56,559 --> 00:48:57,920
and there's listen there's

1386
00:48:57,920 --> 00:49:01,359
we can't figure that out in 30 seconds

1387
00:49:01,359 --> 00:49:04,079
you know in a webinar right or

1388
00:49:04,079 --> 00:49:06,800
or give all the advice on that but

1389
00:49:06,800 --> 00:49:09,280
for a manager for somebody in that role

1390
00:49:09,280 --> 00:49:11,200
when that gets kind of obvious or maybe

1391
00:49:11,200 --> 00:49:13,359
not so obvious can you talk a little bit

1392
00:49:13,359 --> 00:49:14,559
about that

1393
00:49:14,559 --> 00:49:17,040
you come back to coaching

1394
00:49:17,040 --> 00:49:20,280
and again release yourself of having the

1395
00:49:20,280 --> 00:49:23,040
responsibility to make that call

1396
00:49:23,040 --> 00:49:26,400
your responsibility is to challenge that

1397
00:49:26,400 --> 00:49:29,040
manager or that manager's manager

1398
00:49:29,040 --> 00:49:32,800
to believe that better is possible

1399
00:49:32,800 --> 00:49:34,400
i think sometimes that's the reason it

1400
00:49:34,400 --> 00:49:37,280
doesn't happen we have these hedonic set

1401
00:49:37,280 --> 00:49:40,160
points where we stop expecting you know

1402
00:49:40,160 --> 00:49:42,079
something great we're just fine with

1403
00:49:42,079 --> 00:49:43,839
things that one day we used to dream of

1404
00:49:43,839 --> 00:49:45,359
having

1405
00:49:45,359 --> 00:49:47,040
but it's that's why you're on a learning

1406
00:49:47,040 --> 00:49:49,839
series you are supposed to be filled up

1407
00:49:49,839 --> 00:49:52,559
with that sincere passion that being

1408
00:49:52,559 --> 00:49:54,079
strengths based

1409
00:49:54,079 --> 00:49:56,640
doesn't just mean you can still do all

1410
00:49:56,640 --> 00:49:58,559
the things all the time and do just fine

1411
00:49:58,559 --> 00:50:01,119
um it is that nudge and and you also

1412
00:50:01,119 --> 00:50:03,119
need to do your homework on having data

1413
00:50:03,119 --> 00:50:05,599
to back you up there that hey there's a

1414
00:50:05,599 --> 00:50:08,240
big difference in knowing your strengths

1415
00:50:08,240 --> 00:50:09,920
and truly agreeing that you're gonna

1416
00:50:09,920 --> 00:50:11,760
spot to use them every day and that's

1417
00:50:11,760 --> 00:50:14,319
how you get to the six times increase

1418
00:50:14,319 --> 00:50:16,800
the three times increase on engagement

1419
00:50:16,800 --> 00:50:18,559
and well-being that's how you create

1420
00:50:18,559 --> 00:50:19,839
that sort of

1421
00:50:19,839 --> 00:50:22,319
yeah right experience that you you walk

1422
00:50:22,319 --> 00:50:23,680
around and you're like wow they really

1423
00:50:23,680 --> 00:50:24,960
do

1424
00:50:24,960 --> 00:50:26,400
do this here it's because they've been

1425
00:50:26,400 --> 00:50:27,440
bold enough to have the hard

1426
00:50:27,440 --> 00:50:29,920
conversations the number one question i

1427
00:50:29,920 --> 00:50:31,920
think i've heard austin alluded to this

1428
00:50:31,920 --> 00:50:33,119
a little bit earlier when we think about

1429
00:50:33,119 --> 00:50:35,520
hybrid teams and

1430
00:50:35,520 --> 00:50:37,040
i think as we've been thinking about

1431
00:50:37,040 --> 00:50:38,960
these conflicts we may be thinking

1432
00:50:38,960 --> 00:50:42,000
through the old framework of an office

1433
00:50:42,000 --> 00:50:45,040
and meetings and we meet together

1434
00:50:45,040 --> 00:50:47,200
today it's a mixture of that right can

1435
00:50:47,200 --> 00:50:48,240
you talk a little bit about the

1436
00:50:48,240 --> 00:50:49,760
challenges that

1437
00:50:49,760 --> 00:50:52,319
coaches may face in this new this new

1438
00:50:52,319 --> 00:50:54,960
hybrid world yes and it's gonna be

1439
00:50:54,960 --> 00:50:56,559
around forever we might as well prepare

1440
00:50:56,559 --> 00:50:59,599
for it yeah um well i and i'm gonna peel

1441
00:50:59,599 --> 00:51:01,760
back the curtain and just tell you what

1442
00:51:01,760 --> 00:51:03,280
we did with you today

1443
00:51:03,280 --> 00:51:04,480
and

1444
00:51:04,480 --> 00:51:06,559
part of the person who's just brilliant

1445
00:51:06,559 --> 00:51:08,800
at this is jim and and austin you set us

1446
00:51:08,800 --> 00:51:10,559
up so so well

1447
00:51:10,559 --> 00:51:12,640
um but i also want to give you something

1448
00:51:12,640 --> 00:51:15,520
in addition to the frameworks that we've

1449
00:51:15,520 --> 00:51:19,359
discussed um and that is a a concept

1450
00:51:19,359 --> 00:51:23,280
that i find we have to again create

1451
00:51:23,280 --> 00:51:25,599
where we may have just relied on being

1452
00:51:25,599 --> 00:51:28,000
in person to create it for us

1453
00:51:28,000 --> 00:51:30,319
it's that you have to make it makes your

1454
00:51:30,319 --> 00:51:32,800
job of tending to the trust sandbox all

1455
00:51:32,800 --> 00:51:34,079
that much more important we have to

1456
00:51:34,079 --> 00:51:36,160
create those guardrails did you notice

1457
00:51:36,160 --> 00:51:38,640
at the very beginning when i asked those

1458
00:51:38,640 --> 00:51:40,720
three rules of engagement

1459
00:51:40,720 --> 00:51:43,119
those we now use in all of gallup's

1460
00:51:43,119 --> 00:51:44,800
virtual courses

1461
00:51:44,800 --> 00:51:46,800
because we have found that in a virtual

1462
00:51:46,800 --> 00:51:49,599
environment it's more difficult to read

1463
00:51:49,599 --> 00:51:50,640
people

1464
00:51:50,640 --> 00:51:52,960
based on the ways that we used to

1465
00:51:52,960 --> 00:51:56,720
so you can use those as well it's

1466
00:51:56,720 --> 00:51:59,200
lead with positive intent communicate

1467
00:51:59,200 --> 00:52:02,400
respect and respond with curiosity

1468
00:52:02,400 --> 00:52:04,160
the other thing that we did with you

1469
00:52:04,160 --> 00:52:06,480
throughout and we did this a little more

1470
00:52:06,480 --> 00:52:08,079
organically because jim and i are so

1471
00:52:08,079 --> 00:52:10,400
used to reading chat you don't have to

1472
00:52:10,400 --> 00:52:13,200
be that level of use to the multitasking

1473
00:52:13,200 --> 00:52:15,839
that jim and i are you can use this idea

1474
00:52:15,839 --> 00:52:17,680
of uh check in

1475
00:52:17,680 --> 00:52:18,880
check up

1476
00:52:18,880 --> 00:52:21,200
and check out the check in that we did

1477
00:52:21,200 --> 00:52:23,119
with you today was asking you in the

1478
00:52:23,119 --> 00:52:24,800
chat where you were coming from but you

1479
00:52:24,800 --> 00:52:26,880
might do something else like what are

1480
00:52:26,880 --> 00:52:28,960
two words that describe you know what

1481
00:52:28,960 --> 00:52:30,800
you're bringing to this or how full is

1482
00:52:30,800 --> 00:52:32,400
your tank or what's what's a recent

1483
00:52:32,400 --> 00:52:35,119
success um the check up

1484
00:52:35,119 --> 00:52:37,680
is stopping halfway through more often

1485
00:52:37,680 --> 00:52:39,839
than you would if you were in person and

1486
00:52:39,839 --> 00:52:41,440
just saying how are we doing and it

1487
00:52:41,440 --> 00:52:43,839
might be as simple as uh yes or no

1488
00:52:43,839 --> 00:52:45,359
should we keep going should we should we

1489
00:52:45,359 --> 00:52:46,720
go faster should we go slower should we

1490
00:52:46,720 --> 00:52:48,000
take a break

1491
00:52:48,000 --> 00:52:50,000
but really just taking pause and

1492
00:52:50,000 --> 00:52:52,559
acknowledging again where we are and

1493
00:52:52,559 --> 00:52:54,480
finally the checkout what are you taking

1494
00:52:54,480 --> 00:52:55,520
away

1495
00:52:55,520 --> 00:52:57,520
so while each of you do your own check

1496
00:52:57,520 --> 00:52:58,880
out

1497
00:52:58,880 --> 00:53:00,960
i've got i'll summarize the entire

1498
00:53:00,960 --> 00:53:02,559
session for you how about that

1499
00:53:02,559 --> 00:53:06,000
um your check out question i'd love for

1500
00:53:06,000 --> 00:53:08,240
you to share in the chat

1501
00:53:08,240 --> 00:53:12,079
is what is something that you have will

1502
00:53:12,079 --> 00:53:14,400
be taking away from this session

1503
00:53:14,400 --> 00:53:15,680
what's something from the session that

1504
00:53:15,680 --> 00:53:18,000
you will be taking with you

1505
00:53:18,000 --> 00:53:19,760
and while you do that i'll just give you

1506
00:53:19,760 --> 00:53:22,240
a basically a summary of everything that

1507
00:53:22,240 --> 00:53:24,800
we discussed today because i know it was

1508
00:53:24,800 --> 00:53:25,920
a lot of

1509
00:53:25,920 --> 00:53:28,960
maybe new brain work

1510
00:53:28,960 --> 00:53:30,559
and i think you could summarize it this

1511
00:53:30,559 --> 00:53:31,599
way

1512
00:53:31,599 --> 00:53:34,800
number one conflict is not good or bad

1513
00:53:34,800 --> 00:53:37,119
um what you do with it

1514
00:53:37,119 --> 00:53:38,960
is what matters and is what creates the

1515
00:53:38,960 --> 00:53:41,119
positive or negative experience

1516
00:53:41,119 --> 00:53:43,920
number two a coach's role is to hold the

1517
00:53:43,920 --> 00:53:47,440
trust sandbox so the team can solve

1518
00:53:47,440 --> 00:53:49,280
you might also need to consider how you

1519
00:53:49,280 --> 00:53:51,119
establish that in the very beginning and

1520
00:53:51,119 --> 00:53:53,520
how you follow up with insights because

1521
00:53:53,520 --> 00:53:55,599
you do have that privileged perspective

1522
00:53:55,599 --> 00:53:57,119
of being an outsider not being part of

1523
00:53:57,119 --> 00:53:58,880
the team

1524
00:53:58,880 --> 00:54:00,480
number three first

1525
00:54:00,480 --> 00:54:01,920
get curious on whether it's just

1526
00:54:01,920 --> 00:54:04,319
friction over function change is always

1527
00:54:04,319 --> 00:54:06,559
preceded by awareness awareness might

1528
00:54:06,559 --> 00:54:08,000
clear it up

1529
00:54:08,000 --> 00:54:10,559
next voice it and you can use name claim

1530
00:54:10,559 --> 00:54:12,160
and aim

1531
00:54:12,160 --> 00:54:13,680
and create a team agreement of where

1532
00:54:13,680 --> 00:54:15,599
you're going then

1533
00:54:15,599 --> 00:54:16,720
meet it

1534
00:54:16,720 --> 00:54:19,040
find the strengths connection what is

1535
00:54:19,040 --> 00:54:22,880
being craved and not satiated

1536
00:54:22,880 --> 00:54:26,160
and then magical temporary or tough pick

1537
00:54:26,160 --> 00:54:28,000
your challenge

1538
00:54:28,000 --> 00:54:29,920
finally what i hope you take away is the

1539
00:54:29,920 --> 00:54:32,160
call to inspire others

1540
00:54:32,160 --> 00:54:36,400
you have to be about 10 more hopeful

1541
00:54:36,400 --> 00:54:38,880
and vocal about

1542
00:54:38,880 --> 00:54:41,280
the positive future you believe your

1543
00:54:41,280 --> 00:54:43,119
clients have in front of them than you

1544
00:54:43,119 --> 00:54:45,680
ever expect them to be

1545
00:54:45,680 --> 00:54:47,520
because this is not their day job it's

1546
00:54:47,520 --> 00:54:48,480
yours

1547
00:54:48,480 --> 00:54:51,359
and that's why you're here

1548
00:54:51,440 --> 00:54:53,119
micah that's so great austin we're gonna

1549
00:54:53,119 --> 00:54:55,920
ask you to jump back in and uh and i see

1550
00:54:55,920 --> 00:54:58,480
some questions out there catherine asks

1551
00:54:58,480 --> 00:55:01,599
what about teams where they all say

1552
00:55:01,599 --> 00:55:03,200
everything's fine

1553
00:55:03,200 --> 00:55:04,880
right you had that

1554
00:55:04,880 --> 00:55:08,720
situation mike uh nope no problems here

1555
00:55:08,720 --> 00:55:11,200
and you know that's just a that's just a

1556
00:55:11,200 --> 00:55:13,839
cover right any any thoughts is

1557
00:55:13,839 --> 00:55:17,119
or even a manager who says

1558
00:55:17,119 --> 00:55:18,480
everything's fine

1559
00:55:18,480 --> 00:55:20,480
we're all good thoughts

1560
00:55:20,480 --> 00:55:22,000
first it might be

1561
00:55:22,000 --> 00:55:24,160
it's rare but it might be don't dismiss

1562
00:55:24,160 --> 00:55:24,960
that

1563
00:55:24,960 --> 00:55:26,000
um

1564
00:55:26,000 --> 00:55:27,680
i would honestly that's probably what i

1565
00:55:27,680 --> 00:55:29,359
lead with is well then

1566
00:55:29,359 --> 00:55:31,760
what are we celebrating what is making

1567
00:55:31,760 --> 00:55:33,280
everything fine

1568
00:55:33,280 --> 00:55:34,799
but i feel like maybe behind that

1569
00:55:34,799 --> 00:55:37,760
question is a fine

1570
00:55:37,760 --> 00:55:40,000
inflection and they don't actually mean

1571
00:55:40,000 --> 00:55:41,119
positive

1572
00:55:41,119 --> 00:55:43,119
um that's again we we come back and we

1573
00:55:43,119 --> 00:55:45,680
start with trust i would bet that that's

1574
00:55:45,680 --> 00:55:47,200
a situation where the sandbox is not

1575
00:55:47,200 --> 00:55:48,640
being tended to and people don't feel

1576
00:55:48,640 --> 00:55:50,720
like they can voice

1577
00:55:50,720 --> 00:55:52,400
things that are less than fine so you

1578
00:55:52,400 --> 00:55:53,839
can use a lot of coaching tricks you can

1579
00:55:53,839 --> 00:55:56,400
reframe it by saying okay if i was

1580
00:55:56,400 --> 00:55:58,079
looking at this team from the solar

1581
00:55:58,079 --> 00:55:59,760
system or like bird's eye view what

1582
00:55:59,760 --> 00:56:02,000
would i notice what kinds of things are

1583
00:56:02,000 --> 00:56:03,280
happening here

1584
00:56:03,280 --> 00:56:05,839
um you could reframe it in on a timeline

1585
00:56:05,839 --> 00:56:08,240
um what do you want this team to be to

1586
00:56:08,240 --> 00:56:10,559
feel like being on in the future

1587
00:56:10,559 --> 00:56:13,760
um what do you hope this team never lets

1588
00:56:13,760 --> 00:56:16,559
go of or never never loses this week i

1589
00:56:16,559 --> 00:56:18,799
used in a conversation i said what do

1590
00:56:18,799 --> 00:56:21,520
you hope the team will let go of

1591
00:56:21,520 --> 00:56:23,280
um and you might also need to think

1592
00:56:23,280 --> 00:56:26,640
about modes for engaging individual

1593
00:56:26,640 --> 00:56:29,680
voices um perhaps it's

1594
00:56:29,680 --> 00:56:33,119
you know in a chat virtually you have a

1595
00:56:33,119 --> 00:56:35,839
really quick way to overcome group think

1596
00:56:35,839 --> 00:56:36,960
because nobody knows what you're

1597
00:56:36,960 --> 00:56:38,720
chatting until you say it so you could

1598
00:56:38,720 --> 00:56:40,480
do the you know give me two words to

1599
00:56:40,480 --> 00:56:41,920
describe how it feels to be part of this

1600
00:56:41,920 --> 00:56:44,960
team one two three go or in person maybe

1601
00:56:44,960 --> 00:56:45,920
you've got

1602
00:56:45,920 --> 00:56:47,839
notebooks or personal whiteboards that

1603
00:56:47,839 --> 00:56:49,920
you flip over at the same time

1604
00:56:49,920 --> 00:56:51,440
so i think there's a lot of tactics but

1605
00:56:51,440 --> 00:56:52,960
the principle that we're getting to is

1606
00:56:52,960 --> 00:56:55,119
you've got to focus on what can i do to

1607
00:56:55,119 --> 00:56:56,640
bring out the trust

1608
00:56:56,640 --> 00:56:58,960
first

1609
00:56:58,960 --> 00:57:00,319
oh micah

1610
00:57:00,319 --> 00:57:01,760
thank you

1611
00:57:01,760 --> 00:57:02,960
here

1612
00:57:02,960 --> 00:57:05,520
if we um if we were to try to put a bow

1613
00:57:05,520 --> 00:57:07,119
on this session

1614
00:57:07,119 --> 00:57:09,760
here's what um i would hope all of the

1615
00:57:09,760 --> 00:57:12,640
coaches out there can take micah just

1616
00:57:12,640 --> 00:57:14,000
walked through

1617
00:57:14,000 --> 00:57:15,599
a lot of

1618
00:57:15,599 --> 00:57:18,640
the the sort of mindset piece of this

1619
00:57:18,640 --> 00:57:20,559
the mindset you as a coach have to have

1620
00:57:20,559 --> 00:57:22,559
to be effective in the moment and she

1621
00:57:22,559 --> 00:57:24,160
put her strengths into action on how

1622
00:57:24,160 --> 00:57:26,079
she'd handle certain situations right

1623
00:57:26,079 --> 00:57:28,319
got a lot of questions around how do you

1624
00:57:28,319 --> 00:57:29,680
if somebody doesn't express it how do

1625
00:57:29,680 --> 00:57:31,119
you handle that or if they say they're

1626
00:57:31,119 --> 00:57:32,799
fine how do you handle that or

1627
00:57:32,799 --> 00:57:35,440
if um if nobody says anything how do you

1628
00:57:35,440 --> 00:57:36,640
handle that

1629
00:57:36,640 --> 00:57:38,839
part of what i hope you see

1630
00:57:38,839 --> 00:57:41,520
is take a framework and a structure like

1631
00:57:41,520 --> 00:57:42,559
this

1632
00:57:42,559 --> 00:57:44,640
and figure out how how do your strengths

1633
00:57:44,640 --> 00:57:46,720
shine through that framework

1634
00:57:46,720 --> 00:57:48,960
how would you activate that in an

1635
00:57:48,960 --> 00:57:51,440
authentic way in a session

1636
00:57:51,440 --> 00:57:52,240
and

1637
00:57:52,240 --> 00:57:55,119
how important expectations on the front

1638
00:57:55,119 --> 00:57:56,640
end

1639
00:57:56,640 --> 00:57:59,520
and maintaining your focus

1640
00:57:59,520 --> 00:58:01,119
as a coach

1641
00:58:01,119 --> 00:58:02,720
on the client and helping them get where

1642
00:58:02,720 --> 00:58:04,559
they need to be versus what it is you

1643
00:58:04,559 --> 00:58:06,559
maybe thought was going to happen we

1644
00:58:06,559 --> 00:58:08,559
could spend another hour on this i know

1645
00:58:08,559 --> 00:58:10,480
we could uh we've got enough questions

1646
00:58:10,480 --> 00:58:11,760
unfortunately we weren't able to answer

1647
00:58:11,760 --> 00:58:13,760
all of them if you have a question on

1648
00:58:13,760 --> 00:58:15,280
this topic you want to learn more about

1649
00:58:15,280 --> 00:58:19,200
again please email coaching gallup.com i

1650
00:58:19,200 --> 00:58:21,280
assure you jim mica and i will read any

1651
00:58:21,280 --> 00:58:22,720
question on this topic and we'll get you

1652
00:58:22,720 --> 00:58:24,480
an answer okay

1653
00:58:24,480 --> 00:58:26,319
as we wrap this up

1654
00:58:26,319 --> 00:58:28,319
tomorrow you'll get an email from us

1655
00:58:28,319 --> 00:58:30,559
with the opportunity to uh provide

1656
00:58:30,559 --> 00:58:32,319
feedback on the session and the content

1657
00:58:32,319 --> 00:58:34,400
and the sort of overall learning series

1658
00:58:34,400 --> 00:58:36,480
please that's a very important thing

1659
00:58:36,480 --> 00:58:38,480
uh for us to continue to build out

1660
00:58:38,480 --> 00:58:40,319
content and the the learning series in

1661
00:58:40,319 --> 00:58:41,839
the future

1662
00:58:41,839 --> 00:58:43,520
this is the kind of thing micah just

1663
00:58:43,520 --> 00:58:45,520
went through this is the kind of content

1664
00:58:45,520 --> 00:58:46,960
and sessions we're trying to do more of

1665
00:58:46,960 --> 00:58:48,960
to be able to get you different angles

1666
00:58:48,960 --> 00:58:51,280
on topics we've talked about a lot and

1667
00:58:51,280 --> 00:58:53,359
the the summit this summer one of the

1668
00:58:53,359 --> 00:58:55,920
biggest things i'm so excited about is

1669
00:58:55,920 --> 00:58:58,160
micah's got a hand on a lot of the

1670
00:58:58,160 --> 00:58:59,839
content and able to help presenters

1671
00:58:59,839 --> 00:59:01,839
prepare and get ready for our summit

1672
00:59:01,839 --> 00:59:03,920
this summer so she's got a great insight

1673
00:59:03,920 --> 00:59:04,960
this is the kind of thing we're hoping

1674
00:59:04,960 --> 00:59:06,559
to talk more about and we're going to

1675
00:59:06,559 --> 00:59:08,160
dig into at the summit

1676
00:59:08,160 --> 00:59:09,839
we have learning tracks for coaches we

1677
00:59:09,839 --> 00:59:11,200
have learning tracks around engagement

1678
00:59:11,200 --> 00:59:13,200
learning tracks around um you know

1679
00:59:13,200 --> 00:59:14,960
executive coaching so forth different

1680
00:59:14,960 --> 00:59:16,079
topics

1681
00:59:16,079 --> 00:59:18,559
june of this summer june 7th and 8th we

1682
00:59:18,559 --> 00:59:20,400
are fully virtual which allows the whole

1683
00:59:20,400 --> 00:59:22,160
world to join we're hoping to have

1684
00:59:22,160 --> 00:59:25,040
record numbers this year um so please

1685
00:59:25,040 --> 00:59:26,319
check that out be on the lookout for

1686
00:59:26,319 --> 00:59:27,920
more information from us

1687
00:59:27,920 --> 00:59:29,119
micah

1688
00:59:29,119 --> 00:59:30,559
bottom of my heart

1689
00:59:30,559 --> 00:59:33,119
thank you that was fun i learned several

1690
00:59:33,119 --> 00:59:35,599
things my list of one-liners got longer

1691
00:59:35,599 --> 00:59:37,680
i actually had somebody that asked me to

1692
00:59:37,680 --> 00:59:39,520
provide my list of one-liners so i'm

1693
00:59:39,520 --> 00:59:40,720
going to i'm going to go through and

1694
00:59:40,720 --> 00:59:41,599
type them because they're all just

1695
00:59:41,599 --> 00:59:43,200
handwritten you will be able to read

1696
00:59:43,200 --> 00:59:45,680
that but thank you micah jim as always

1697
00:59:45,680 --> 00:59:47,760
appreciate it and hopefully we'll see

1698
00:59:47,760 --> 00:59:49,359
you all tonight for our final session

1699
00:59:49,359 --> 00:59:51,200
with saurov

1700
00:59:51,200 --> 00:59:52,960
be well have a great rest of your day

1701
00:59:52,960 --> 00:59:57,040
thank you thank you